Design Science Research Contributions: Finding a Balance between Artifact and Theory

Baskerville, Richard; Baiyere, Abayomi; Gregor, Shirley; Hevner, Alan R.; Rossi, Matti

doi:10.17705/1jais.00495

Cited by 252 publications

(222 citation statements)

References 44 publications

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“…Leading scholars in the field of design science research have called for more research on the actual design of novel and useful artifacts (Baskerville et al 2018;Peffers et al 2018). A particularly interesting form of design artifacts are cyberphysical systems, which are expected to greatly enhance previously non-digitized systems by providing ''new use that was previously inaccessible'' through tight integration and coordination between physical and digital resources (Brandt et al 2017).…”

Section: Resultsmentioning

confidence: 99%

Towards Digital Transformation in Fashion Retailing: A Design-Oriented IS Research Study of Automated Checkout Systems

et al. 2018

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Automated checkout systems promise greater sales due to an improved customer experience and cost savings because less store personnel is needed. The present design-oriented IS research study is concerned with an automated checkout solution in fashion retail stores. The implementation of such a cyberphysical system in established retail environments is challenging as architectural constraints, well-established customer processes, and customer expectations regarding privacy and convenience impose limits on system design. To overcome these challenges, the authors design an IT artifact that leverages an RFID sensor infrastructure and software components (data processing and prediction routines) to jointly address the central problems of detecting purchases in a reliable and timely fashion and assigning these purchases to individual shopping baskets. The system is implemented and evaluated in a research laboratory under real-world conditions. The evaluation indicates that shopping baskets can indeed be detected reliably (precision and recall rates greater than 99%) and in an expeditious manner (median detection time of 1.03 s). Moreover, purchase assignment reliability is 100% for most standard scenarios but falls to 42% in the most challenging scenario. Keywords Design-oriented IS research Á Digital innovation Á Internet of things Á Cyberphysical systems Á Retail industry Á Radio frequency identification Á Machine learning Á Automated checkout systems Accepted after two revisions by the editors of the special issue.

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Section: Resultsmentioning

confidence: 99%

Towards Digital Transformation in Fashion Retailing: A Design-Oriented IS Research Study of Automated Checkout Systems

et al. 2018

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“…The literature review has shown that there is an identifiable business value in having such an artifact. In DSR, the practical utility embodies a central role, ensuring research relevance [10,3]. On the other side, DSR employs the academic knowledge base of existing theories, models, and frameworks to build the artifact.…”

Section: Methodsmentioning

confidence: 99%

“…framework clusters contributions according to the maturity of both the application domain and the solution. We argue that the proposed artifact provides a novel solution to a known problem [3]. The literature research reveals no evidence that banks have yet employed location-based customer prediction systems to this date.…”

mentioning

confidence: 91%

Digital Mobile Services for Consumer Banking: Conceptualization and Implementation of Location-based Consumer Credits

Wenzel-Ruelberg¹,

Baiyere²,

Lohmann³

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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Interactions of banks with their customers are increasingly shifting to web and mobile channels. Being at risk of losing the role of the customer agent to FinTechs and digital challenger banks, incumbent banks are seeking ways to exploit technologies such as mobile phones as channels to generate insights and to sell products that their customers need. For many banks the potential of mobile banking to individualize products and personalize services from information collected by the mobile device' sensory components are largely untapped. In this paper, we draw on design science research in exploiting spatio-temporal information to build an algorithmic model to target customers with credit offers. While past research aimed to solve similar problems mainly through customer segmentation, our approach demonstrates the benefits of having a transparent and interpretable decision model for each individual customer. Our artifact enables the development of digital products and services, without large-scale, often unavailable data.

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“…ADR is a combined method of AR and DSR. AR itself is a change-oriented approach, with which social processes can be studied by researcher guided changes, of which effects are then monitored (Baskerville et al, 2018). DSR combines behavioral science and design science and adds rigor and theory to the design of artifacts (Hevner et al, 2004).…”

Section: Action Design Researchmentioning

confidence: 99%

Taking Action: Extending Participatory Action Design Research with Design Thinking

Becker

Meyer

Siemon

et al. 2019

Humanizing Technology for a Sustainable Society

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Digital transformation adds new possibilities but also more complexity to people's everyday life. To address complex problems within the field of Information System Research, it is advisable to include a variety of stakeholders into the research and design process. Therefore, it is not only necessary to locate the problem solution within the realm where the problem occurs, but also to get the input of the people who have the appropriate insights. In this paper, we propose to use Design Thinking as a course of action for the conduction of particaptory Action Design Research projects.

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Design Science Research Contributions: Finding a Balance between Artifact and Theory

Cited by 252 publications

References 44 publications

Towards Digital Transformation in Fashion Retailing: A Design-Oriented IS Research Study of Automated Checkout Systems

Towards Digital Transformation in Fashion Retailing: A Design-Oriented IS Research Study of Automated Checkout Systems

Digital Mobile Services for Consumer Banking: Conceptualization and Implementation of Location-based Consumer Credits

Taking Action: Extending Participatory Action Design Research with Design Thinking

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