Defining the digital workplace: A systematic literature review

Abstract

There have been a significant number of publications about digital workplace transformation. This is due to technological developments in the last decades as well as the COVID-19 pandemic. However, there is no adequate overall definition of the term. This leads to misunderstandings and confused interpretation of the digital workplace, sometimes even narrowing it down to a set of tools or a platform. Given the complexity of digital workplace transformation, there is a need to have an integrated prospective and analyze it not just from a technological perspective, but from an organizational and processes point of view as well. Therefore, this paper is an attempt to review the concept and offer a comprehensive definition of the digital workplace. This includes all the important aspects of the transformation including tools and platforms as well as personal issues, organization, processes and management. The paper provides a systematic literature review of the publications in leading bibliographic and citation bases, starting from Web of Science and Scopus to SpringerLink, IEEE Xplore and Association for Information Systems eLibrary. The review includes not only journal papers, but also leading proceedings, books and other referent publications. It addresses the authors' approaches, perspectives, terminologies, focusses and understanding of workplace transformation over the last decade by a comprehensive review of the state of art of the literature in the field of digital workplace. Finally, a set of recommendations are made to further research in increasingly important subject of digital workplace transformation.

Factors That Affect Employment Decision of Future Healthcare Professionals in Serbia

“…The largest number of respondents answered that for them it is very and extremely important to have pleasant working environment (90.3%), working time flexibility (74.7%), and easily accessible company location (58.3%). Those results are not surprising having in mind contemporary trends of modern workplace in which employees want to have unique experience as if they are the clients of the organization (Mićić et al, 2022). They want to feel happy, satisfied and supported at work.…”

The digital transformation in the psychology of workplace spirituality

“…In a digital workplace, employees may use a variety of tools and technologies, such as email, instant messaging, video conferencing and project management software, to communicate and collaborate with each other as well as with clients or customers (Attaran, Attaran, & Kirkland, 2019). This type of workplace can offer many benefits, including increased productivity, better collaboration and communication and greater flexibility in terms of where and when work is done (Meske & Junglas, 2021; Mićić, Khamooshi, Raković, & Matković, 2022). Although researchers hold that it has become a necessity to provide a digital workplace, there are also challenges because the new environments require new adaptive ways of thinking and learning (Benson, Johnson, & Kuchinke, 2002; Vallo Hult & Byström, 2022).…”

“…Depending on how the organization is set up, it can act as a driver of particular technology use (Benson et al. , 2002; Mićić et al. , 2022), whereas the available digital tools can promote new forms of work and workplace designs (Schmidt, Praeg, & Günther, 2018).…”

Traces of Technological Well-being: Digi-uplifters and Digi-downshifters

“…According to prior findings, intensified work can not only increase the demands and negative stress in a job (Bordi et al 2018;Boxall & Macky 2014) but also support well-being via heightened feelings of commitment, excitement, and motivation (Downes et al 2020;Mauno et al 2020;Mazzola & Disselhorst 2019). Sudden changes in society -such as increased teleworking due to a worldwide pandemic -underline how technological changes emerge in workplaces without always waiting for the employees to be prepared for them (Micic et al 2022). This rationalizes the importance of studying motivational and social psychological factors that can make or break individual job satisfaction after digitalization.…”

“…The data allow a unique opportunity to examine the working population's subjective views about digitalized work. In a recent review of digital transformations at work (Micic et al 2022), one of the conclusions was that individual and organizational factors require more research, particularly which concentrates on different working sectors and industries. The current study will compare a variety of working industries and individuals who have experienced digitalization at work.…”