Customers' trust in e-commerce: In collective culture setting

Meskaran, Fatemeh; Ismail, Zuraini

doi:10.1109/infrkm.2012.6205032

Cited by 5 publications

(15 citation statements)

References 12 publications

(28 reference statements)

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“…Furthermore, its understanding encompasses much more than just technical factors, having a solid aspect dependent on the human factor in all its functionality (Braun et al, 2018); it also includes subjective facets related to the perception of individuals. Thus, the concept is divided into two dimensions of security, objective and subjective (Ceccato, 2013;Meskaran, Ismail, & Shanmugam, 2013).…”

Section: Security and Privacy In The Smart Citymentioning

confidence: 99%

“…The feeling of lack of control, whether over data or technology, is one of the aggravating factors of a greater perception of risk, causing an incompatibility between the actual risk level, objective security, and data privacy, as well as the individual trust in technology observed in the 'objective security and data privacy' construct (AlHogail, 2018). Furthermore, several studies mention perceived risk as a predictor of a strong negative influence on trust (Meskaran et al, 2013). Thus, we formed the following hypotheses:…”

Section: Perceived Risk (Pr)mentioning

confidence: 99%

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Security as a key factor for the smart city, citizens’ trust, and the use of technologies

et al. 2023

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Smart cities are growing around the world, driven by technological innovations. With them come several opportunities and new threats to our security and privacy in this interconnected reality. This study investigates citizens’ perception of security and trust in technologies and how they affect the propensity to use them and, consequently, life in the smart city. Therefore, a survey was conducted (n = 601) using the PLS-SEM method to test the formulated hypotheses. The results obtained confirm that the proposed model proves to be consistent. The relationships between ‘trust and subjective security’ and ‘objective security and data privacy’ obtained stronger relationships, confirming the strong influence of the ‘tangible’ and ‘intangible’ barriers of the perception of security. Thus, to obtain and maintain users’ trust, the institutions behind the technologies need to be attentive to the opinion of their users and society to keep a good reputation and a positive perception of security. The users’ opinion is a crucial component of smart cities’ entire base, closely linked to technology, and presents as a fundamental concern for governments and entities that seek to implement concept solutions and applications.

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Section: Security and Privacy In The Smart Citymentioning

confidence: 99%

Section: Perceived Risk (Pr)mentioning

confidence: 99%

Security as a key factor for the smart city, citizens’ trust, and the use of technologies

et al. 2023

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“…Web features: it is a factor that is defined differently by different researchers [10] . Web features include factors like ease of navigation, the professionalism of the Website or user interface quality [11] .…”

Section: Website Featuresmentioning

confidence: 99%

“…TAM is found to be suitable for situations involving social pressure in adopt technology, therefore it maybe apply to online purchasing setting. TAM has been widely applied to a diverse set of technologies and users [10] .…”

Section: Perceived Ease Of Usementioning

confidence: 99%

Factors Influencing Customer Online Purchase Intention at Tokopedia.com

2017

IJSR

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Abstract:The high growth in number of internet users in Indonesia makes e-commerce become a promising business opportunities.Tokopedia, a pioneer for marketplace in Indonesia, has been around for 9 years and recently many competitor rise up and compete each other. Since 2013, purchase intention in Tokopedia increases along with the competitors and to keep maintain, Tokopedia must know about consumer behavior about what their needs and wants. This study aims to know factors that drive customer online purchase intention at Tokopedia.com. Quantitative research with causal type of study is used in the research. The studied samples were processed by method namely convenience sampling with total sampling of 400 respondents. Data collection method use questionnaire, were collected through google form across nations, and use SEM for data analysis techniques. The purchase intention of Tokopedia is mostly contributed by other user's influence comments in seller profile at Tokopedia. The result conclusion is all of factors affected purchase intention, e-wom among customer could lead the company to increase customer trust, to develop brand image of Tokopedia, and website features makes customer feel easy to do online shopping.

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“…The researchers are agreed that a one of the main barriers facing the full deployment of e-commerce is the development of trust on the side of the consumer, particularly in developing countries [6]. The diverse characteristics of local environments and their cultures have created a significant level of variation in the acceptance of e-commerce.…”

Section: Introductionmentioning

confidence: 99%

Cultural Dimensions of Behaviors Towards E-Commerce in a Developing Country Context

Akhter¹

2016

ijacsa

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Abstract-Customers prefer to shop online for various reasons such as saving time, better prices, convenience, selection, and availability of products and services. The accessibility and the ubiquitous nature of the Internet facilitate business beyond brick and mortar. The web-based businesses are required to understand the consumers' expectations, attitudes, and behavior across the globe and take into consideration of cultural effects. Saudi Arabia has become a highly potential lucrative market for web-based companies. However, the growing number of Saudi Internet users has not become leading online shoppers. It is important for web based companies to identify the barriers that are causing Saudi users to stay away from online shopping mainstream. This led to understanding Saudi culture, expectations, behavior, and decision-making process to promote e-commerce. The purpose of this study is to investigate the effects of Saudi Arabian culture on the diffusion process of e-commerce.

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Customers' trust in e-commerce: In collective culture setting

Cited by 5 publications

References 12 publications

Security as a key factor for the smart city, citizens’ trust, and the use of technologies

Security as a key factor for the smart city, citizens’ trust, and the use of technologies

Factors Influencing Customer Online Purchase Intention at Tokopedia.com

Cultural Dimensions of Behaviors Towards E-Commerce in a Developing Country Context

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