Customers attitude toward Islamic mobile banking in Indonesia: Implementation of TAM

Riza, Alex Fahrur; Hafizi, Muhammad Riza

doi:10.20885/ajim.vol1.iss2.art1

Cited by 20 publications

(29 citation statements)

References 13 publications

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“…Several findings have focused on electronic service quality on banking customer loyalty (Amin, 2016;Cahaya & Siswanti, 2020). However, these findings only focus on internet banking and the antecedent factors of customer attitudes towards mobile banking adoption behavior (Raza et al, 2020;Shaikh & Karjaluoto, 2015;Riza & Hafizi, 2019). Therefore, it is crucial to carry out an in-depth investigation of m-banking from a relationship marketing perspective (Arcand et al, 2017;Tumewah et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

The relationship between m-banking service quality and loyalty: evidence in Indonesian Islamic Banking

Yusfiarto

2021

AJIM

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Purpose: This study generally aims to comprehensively examine the effect of mobile banking service quality on creating customer loyalty in Islamic banking. In particular, this research uses the E-S-Qual instrument to verify service quality in mobile banking and uses one mediation variable, namely e-customer satisfaction. Methodology: This study amounted to 273 Islamic banking customers. The total participants are divided into several categories such as; gender, occupation, domicile, and Islamic bank used. The data obtained were analyzed using the Structural Equation Modeling (SEM) approach. This study also uses a second-order perspective (reflective-reflective) SEM on the E-S-Qual variable (efficiency, fulfillment, system availability, and privacy), then the approach used refers to the repeated indicators. Findings: The higher mobile banking service quality has implications for customer loyalty, both attitude and behavior. It happens when the customer is satisfied with the quality of the system displayed. This satisfaction can be achieved if the dimensions of quality that are characteristic of the system can be presented by Islamic banking. Originality: This study underscores the dimensions of efficiency and system availability as keys to mobile banking service quality. Efficiency refers to how the ease, accessibility, and speed provided by the system can facilitate transactions and other functions. Furthermore, system availability refers to how the platforms function properly in relation to technical constraints that may arise, as well as attachment to functions that strengthen processes in the business of Islamic banking customers.

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Section: Introductionmentioning

confidence: 99%

The relationship between m-banking service quality and loyalty: evidence in Indonesian Islamic Banking

Yusfiarto

2021

AJIM

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“…Digital Banking is a new term in banking industry in Indonesia (Riza & Hafizi, 2019). Digital banking implements all banking services and operations in digital devices (Nguyen et al, 2018).…”

Section: Literature Review Digital Bankingmentioning

confidence: 99%

“…Bank operational risk management must be carried out properly to improve service performance and superior innovation in an unstable environment (Sembiring, 2020;Disemadi & Shaleh, 2020). It is shown that the use of banking technology has a positive impact (Nam et al, 2016;Riza & Hafizi, 2019;Wijayanti & Riza, 2017). Since the launching of the Branchless Banking system in 2013, it has been proven that digital banking services have succeeded in reaching the unbanked and underbanked people (Bank Indonesia, 2019).…”

Section: Introductionmentioning

confidence: 99%

The potential of digital banking to handle the Covid-19 pandemic crisis: Modification of UTAUT model for Islamic finance industry

Riza

2021

JEKI

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Purpose -This research aims to examine the driving factors for the adoption of digital banking of Islamic banks during the COVID-19 pandemic, to explore the development of specific UTAUT2 model for Islamic financial technology, and to investigate factors that need to be improved in digital banking services of Islamic banks based on customer perspectives.Originality -In addition to testing and modifying the UTAUT2 model during the COVID-19 pandemic, this study also explores the possibility of new variables arising from customers' perception, where the data will be used to submit new variables/models that are more specific to the acceptance of Islamic financial technology. Furthermore, this study also aims to explore several obstacles in the digital banking service of Islamic banking technology.

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“…Reliability and validity testing is required before testing structural models (Cooper & Schindler, 2011a) & (Riza & Hafizi, 2019). The validity test is carried out by looking at the estimated value / loading factor, the item is said to be valid if the value is> 0.50 and the reliability test is assessed using Cronbach Alpha, the variable construct is said to be reliable if the value is> 0.60.…”

Section: Validity and Reliability Testmentioning

confidence: 99%

ANALYSIS OF COMMUNITY CASH WAQF INTENTION TO SUPPORT SUSTAINABLE DEVELOPMENT GOALS (SDGs): THEORY PLANNED BEHAVIOUR APPROACH

Julendra

Mulyani

Insani

2021

AIJIEF

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The SDGs outline 17 goals that are part of the sustainable development agenda. One of the efforts that can be made to alleviate poverty around the world is by utilizing "endowment funds". In Indonesia, financing innovation to alleviate poverty can be done through cash waqf. However, the facts on the ground show that the huge potential for cash waqf cannot be optimally absorbed. Therefore, this study aims to explore and test empirically the extent to which the Indonesian people intend to optimize the potential of cash waqf in an effort to support financing and achieve the goal of poverty alleviation in Indonesia. This is done by identifying the factors that influence the intention of the Indonesian people to distribute cash waqf and correlating this with the influence of public knowledge about waqf, especially the cash waqf itself. The method used in this study is a quantitative method by collecting primary data from as many as 316 Muslim respondents throughout Indonesia. The questionnaire used is the adoption of Theory Planned Behavior (TPB) with the addition of several variables that affect intention. This approach is used to determine the community's intention to distribute cash waqf. The results of the study indicate the consideration of Indonesian Muslim knowledge in the influence of the intention to do cash waqf, and the results show that there is no significant influence between attitudes (attitudes towards) and people's intention to donate money.

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Customers attitude toward Islamic mobile banking in Indonesia: Implementation of TAM

Cited by 20 publications

References 13 publications

The relationship between m-banking service quality and loyalty: evidence in Indonesian Islamic Banking

The relationship between m-banking service quality and loyalty: evidence in Indonesian Islamic Banking

The potential of digital banking to handle the Covid-19 pandemic crisis: Modification of UTAUT model for Islamic finance industry

ANALYSIS OF COMMUNITY CASH WAQF INTENTION TO SUPPORT SUSTAINABLE DEVELOPMENT GOALS (SDGs): THEORY PLANNED BEHAVIOUR APPROACH

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