Customer collaboration, service firms' diversification and innovation performance

Statsenko, Larissa; Zubielqui, Graciela Corral de

doi:10.1016/j.indmarman.2019.09.013

Cited by 43 publications

(29 citation statements)

References 105 publications

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“…The online questionnaire was self-administered for efficiency and to accommodate budget constraints for data collection. This also helps to gather a significant amount of information over a short period of time (Statsenko and Corral de Zubielqui, 2020). 'Qualtrics' software tools and their panel data are widely being utilized for data collection across the research functions (Abbey and Meloy, 2017, Statsenko and Corral de Zubielqui, 2020, Hartmann et al, 2020.…”

Section: Research Methodology Data Collectionmentioning

confidence: 99%

The architecture of coopetition: Strategic intent, ambidextrous managers, and knowledge sharing

Seepana

Paulraj

Huq

2020

Industrial Marketing Management

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Section: Research Methodology Data Collectionmentioning

confidence: 99%

The architecture of coopetition: Strategic intent, ambidextrous managers, and knowledge sharing

Seepana

Paulraj

Huq

2020

Industrial Marketing Management

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“…This information must include (among others) density, complexity and criticality of the nodes in the face of disruptive events. 28 12.07% [25,26,[29][30][31][32][33]46,114,125,130,157,160,163,165,168,169,190,202,203,205,[212][213][214][215][216][217] Trust…”

Section: Flexibilitymentioning

confidence: 99%

“…These strategies, although generating associated costs, generate a positive relationship, mainly with the social dimension of sustainability. The continuity of the supply chain operations generates employment in the locality, and the adaptability to the market requires actions that allow the supply chain to have a stronger link with the stakeholders to promote participation and support of the community [25].…”

Section: Introductionmentioning

confidence: 99%

A Conceptual Framework to Manage Resilience and Increase Sustainability in the Supply Chain

2020

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The challenges of global economies foster supply chains to have to increase their processes of collaboration and dependence between their nodes, generating an increase in the level of vulnerability to possible impacts and interruptions in their operations that may affect their sustainability. This has developed an emerging area of interest in supply chain management, considering resilience management as a strategic capability of companies, and causing an increase in this area of research. Additionally, supply chains should deal with the three dimensions of sustainability (economic, environmental, and social dimensions) by incorporating the three types of objectives in their strategy. Thus, there is a need to integrate both resilience and sustainability in supply chain management to increase competitiveness. In this paper, a systematic literature review is undertaken to analyze resilience management and its connection to increase supply chain sustainability. In the review, 232 articles published from 2000 to February 2020 in peer-reviewed journals in the Scopus and ScienceDirect databases are analyzed, classified, and synthesized. With the results, this paper develops a conceptual framework that integrates the fundamental elements for analyzing, measuring, and managing resilience to increase sustainability in the supply chain. Finally, conclusions, limitations, and future research lines are exposed.

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“…Previous studies suggest that innovation performance refers to the achievement of innovation by an organization that carries out organizational activities in fulfilling their desired and measurable targets [14], [15]. Universities can encourage innovation performance by using a variety of technologies from which they gain benefits [16]. Innovation performance can be seen from the way organizations introduce new technologies to encourage the development of new services.…”

Section: Literature Reviewmentioning

confidence: 99%

Information Technology Resources and Innovation Performance in Higher Education

Maulani

Hamdani

Nugraha

et al. 2021

Int. J. Interact. Mob. Technol.

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<p class="0abstract"><strong>Abstract—</strong> Information technology encourages various forms of organizations to always adapt to changes so that they can sustain their business for a long time. Higher education institutions are organizational entities required to use information technology to support existing business processes. This study aims to examine the extent to which information technology resources have an influence on innovation performance in higher education. Quantitative research methods are used to determine this influence by involving 97 respondents who work in higher education institutions in Garut, Indonesia, besides processing and modeling research using SmartPLS. The results of the analysis show that information technology resources have an essential role in creating innovation performance improvement in higher education institutions, especially in terms of product innovation. The research was conducted only at private universities in Garut Regency. Therefore, further research involving universities in a nationwide scope is recommended. The results of this study imply that it is necessary for universities, which are expected to be ready for changes, to involve information technology in the creation of innovation in order for them to survive. The effect of information technology resources on the performance of innovation in private universities in Garut Regency has never been studied before; therefore, we consider that our study provides a novel contribution to the field.</p>

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Customer collaboration, service firms' diversification and innovation performance

Cited by 43 publications

References 105 publications

The architecture of coopetition: Strategic intent, ambidextrous managers, and knowledge sharing

The architecture of coopetition: Strategic intent, ambidextrous managers, and knowledge sharing

A Conceptual Framework to Manage Resilience and Increase Sustainability in the Supply Chain

Information Technology Resources and Innovation Performance in Higher Education

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