Critical issues pertaining to the planning and implementation of E-Government initiatives

Get into the Club: Positioning a Developing Country in the International e‐Gov Research

“…Attempting to understand these initiatives has become an attractive field of study, gaining space in journals and at a number of conferences for the study of eGov (Heeks and Bailur, 2007;Rose and Grant, 2010;Torres et al, 2005). In this field, many papers look at eGov in industrialized countries, while other researchers study the process in developing countries (Grönlund and Horan, 2004).…”

“…In general, eGov refers to the use of ICT by different government agencies to improve efficiency, effectiveness, transparency and accounting (Kraemer and King, 2006). The definition of the term has evolved in that the scope of electronic government capacities has grown (Rose and Grant, 2010). Therefore, eGov is no longer seen merely as how to provide information or services using ICT, but also as a way of transforming how the public and government interact, improving the social, political and economic relations between these agents, empowering citizens and democratizing access to government information (Bwalya, 2009;Cunha, 2010;Löfstedt, 2007;Luna-Reyes and Gil-Garcia Romero, 2012;Torres et al, 2005).…”

Assessing Policy Making for ICT Innovation: A Decision Support Research Agenda

“…We advance this argument and argue decision support can help promote judgment and dialogue with citizens thus providing rich material. In support of our argument, Rose and Grant (2010) argue that involvement from all stakeholders, including citizens of various ICT means and capabilities is a requisite for successful implementation [21].…”

Trust and information privacy concerns in electronic government

“…Citizens' reluctance to adopt e-government services is attributable both to lack of trust in the security of online transactions (Belanger & Carter, 2008) and to concerns regarding the usage and safety of personal information disclosed for a particular online transaction (Belanger & Carter, 2008;Rose & Grant, 2010).…”