Covid-19 and the tourism industry: An early stage sentiment analysis of the impact of social media and stakeholder communication

Obembe, Demola; Kolade, Oluwaseun; Obembe, Funmi; Owoseni, Adebowale; Mafimisebi, Oluwasoye P.

doi:10.1016/j.jjimei.2021.100040

Cited by 64 publications

(27 citation statements)

References 55 publications

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“…Kumudumali (2020) and Rutynskyi & Kushniruk (2020) analyzed the effect of the COVID-19 pandemic on the tourism. Obembe et al . (2021) conducted a study to understand sense of the sentiments of the tourism public during the beginning of COVID-19 pandemic.…”

Section: Literature Reviewmentioning

confidence: 99%

Social network analysis of tourism data: A case study of quarantine decisions in COVID-19 pandemic

Altuntaş¹,

Altuntaş²,

Dereli³

2022

International Journal of Information Management Data Insights

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Section: Literature Reviewmentioning

confidence: 99%

Social network analysis of tourism data: A case study of quarantine decisions in COVID-19 pandemic

Altuntaş¹,

Altuntaş²,

Dereli³

2022

International Journal of Information Management Data Insights

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“…During disasters such as earthquakes (Ahn et al, 2021), hurricanes (Mirbabaie et al, 2020), and pandemics such as COVID-19, social media is efficient at conveying both formal and informal information. This virtual platform will help with emergency alerts, crisis response, and information gathering and dissemination, as well as promote public engagement by allowing individuals to act as both receivers and influencers of information (Mirbabaie et al, 2020;Obembe et al, 2021;Ridhwan and Hargreaves, 2021).…”

Section: Social Media Engagementmentioning

confidence: 99%

Factor structure and interpretation on the Thai-Social Media Engagement Scale (T-SMES)

Wisessathorn

Pramepluem²,

Kaewwongsa³

2022

Heliyon

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“…Таким образом, реакция перевозчиков стала более масштабной и заключалась не в ситуативных кратковременных сокращениях, а в устойчивых и долгосрочных изменениях. в сентябре 2020 г. упоминания об изменении величины активов стали встречаться реже, что, по-видимому, связано с тем, что основную волну сокращений воздушного флота и используемых ресурсов авиакомпании прошли [Liu, Kim, O'Connell, 2021;Obembe et al, 2021;Tande et al, 2021;Warnock-Smith et al, 2021].…”

Section: корпоративная логикаunclassified

“…как представляется, они соответствуют стратегическому вектору действий авиакомпаний, несмотря на то что отражают лишь корпоративные стратегии перевозчиков и не раскрывают всей их политики. кроме того, публичная повестка перевозчиков, с одной стороны, создается действиями и реакциями на кризис стейкхолдеров, а с другой -направляется их реакциями и служит набором маркеров о положении дел в авиакомпании, что совместно с вышесказанным дает возможность использовать упоминания в качестве эмпирической базы работы [Obembe et al, 2021].…”

Section: методология и дизайн исследованияunclassified

Business models transformation of Russian airlines: Influence of the coronavirus crisis

Fokeev¹

2022

Vestnik SPbSU. Management

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The article discusses the business-model transformation of Russian airlines in 2020 and for the first half of 2021 caused by the impact of the COVID-19 pandemic. Research interest in Russian air transport market is considerable due to its heterogeneity in terms of airline business models, the level of federal (regional) regulation, passenger traffic on different routes. The theoretical part of the study analyzes approaches to defining airlines business-model. The pattern of business model by J. Daft and S. Albers based on a quantitatively defined finite set of carriers’ characteristics is most appropriate for the objectives of the study. Due to lack of primary data the empirical part is based on the media coverage of Russian airlines in the period of 2020 and 2021. The data was verified using text analysis methods in SPSS Modeler and primary data on the operational activities of airlines. Further, through a series of expert panels, which included representatives of airports and airlines, the number of carriers’ media coverage was arranged into components and dimensions of business model. It was found that the actions of Russian and foreign airlines differed according to the territorial and institutional characteristics of the Russian air transport market. There was a transition to direct regional flights, the expansion of the customer way and the competition between carriers based on a set of available services. With the novelty of the study, the conclusions are limited because the analysis based on media coverage does not reveal a full range of reactions of airlines, in particular, internal transformations which companies do not report. The results can serve as a pattern for the formation of industry monitoring of airline reactions, as well as a starting point for studying the sustainability of changes in the business models of Russian airlines.

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Covid-19 and the tourism industry: An early stage sentiment analysis of the impact of social media and stakeholder communication

Cited by 64 publications

References 55 publications

Social network analysis of tourism data: A case study of quarantine decisions in COVID-19 pandemic

Social network analysis of tourism data: A case study of quarantine decisions in COVID-19 pandemic

Factor structure and interpretation on the Thai-Social Media Engagement Scale (T-SMES)

Business models transformation of Russian airlines: Influence of the coronavirus crisis

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