COVID-19, aftermath, impacts, and hospitality firms: An international perspective

Abstract

Highlights Examines impacts, coping strategies, and adjustments in light of COVID-19. Selects an international sample of hospitality operations. Considers insights of the resilience literature and theory. Develops theoretical frameworks emerging from the chosen inductive approach. Proposes theoretical and practical implications can illuminate future research.

Safety and Health Measures for COVID-19 Transition Period in the Hotel Industry in Spain

“…Ritchie [ 16 , 17 , 18 , 19 , 20 , 21 , 22 , 23 , 24 , 25 , 26 , 27 , 28 , 29 , 30 , 31 , 32 , 33 ] described several drivers for crisis planning and management by public–private sector organizations that have three central components: prevention–planning, implementation, and evaluation–feedback. Likewise, other measures, such as border control, surveillance, information, education, communication (IEC), antiviral strategy, and vaccination strategy, should be implemented by the governments of the countries [ 43 ].…”

“…These measures seek normalization to generate confidence in European tourism [ 24 ]. Those changes are developing to generate trust among customers in the area of health protection either for customers or employees, strategical technology plans, and post-lockdown strategies [ 25 ].…”

COVID-19 Impacts and Recovery Strategies: The Case of the Hospitality Industry in Spain

“…In fact, the most worried issues for the hospitality sector concerning COVID-19 are financial issues and uncertainty related to pandemic duration and fear among tourists. Therefore, [24] recommend changes in revenue generation, plan post-lockdown and health protection measures in order to generate trust among tourists. In this sense, [6] advised the necessity of reinforcing the health and safety of their employees for none to be part of the problem due to a new coronavirus outbreak until there is a vacuum.…”

COVID-19 and sectoral employment trends: assessing resilience in the US leisure and hospitality industry

“…We do so in the US context because she has a huge leisure and hospitality market and enjoying a previlage in terms of international travel and tourism world ranking; besides, the US is one of the most affected countries by 2.3 The resilience of the leisure and hospitality industry Norris et al (2008) defined resilience as 'a process of linking a set of adaptive capacities to a positive trajectory of functioning and adaption after a disturbance.' The concept of hotel resilience can be defined as a hotel's capacity to successfully adapt strategies when facing disturbance or stress from any crisis or disaster (Alonso et al, 2020). The hotel and leisure industry's resilience is preparedness and capabilities to handle crises successfully and back to normal (Herbane, 2019).…”

“…Literature trends reveal that several studies have been conducted during the pandemic focusing on the impacts of the COVID-19 on the leisure industry in terms of psychological dimensions (Taylor, 2020), theoretical framework and post-pandemic agenda (Alonso et al, 2020), uncertainty (Melián-Alzola et al, 2020), the role of hotel managers (Filimonau et al, 2020), and China hotel and tourism industry (Hao et al, 2020). These studies either focus on a single sector of the leisure and hospitality industry or emphasize specific aspects and did not provide a holistic picture of the mentioned industry at the global, regional, or national level.…”