Country-of-origin cues: effects of country-related affect and product association on consumer responses to hospitality firms

Li, Dongmei; Xie, Liang

doi:10.1108/ijchm-11-2020-1324

Cited by 5 publications

(6 citation statements)

References 81 publications

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“…As snowball sampling method can help researchers approach more research population (Sobaih et al , 2021) and it is widely used in recent hospitality studies to collect data (Li and Xie, 2021; Singh et al , 2021), we chose to use snowball sampling for data collection. Through our relationship with 9 hospitality organizations, we connected with 23 restaurants and 5 hotels.…”

Section: Methodsmentioning

confidence: 99%

Can developmental culture enhance team service innovation? Quantitative and qualitative analyses in the hospitality industry

Yang

Qian

2022

IJCHM

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Purpose Service innovation benefits hospitality organizations’ service quality and competitive advantages. However, how and when team culture amplifies team service innovation is still not fully comprehended. Thus, this study aims to reveal the mediation and moderation mechanisms behind the team-level culture and service innovation nexus. Design/methodology/approach This study used both quantitative and qualitative methods to validate the research model. The authors collected data from leaders and their members working in the hospitality sector in China. Findings The results demonstrated the positive nexus of developmental culture and team service innovation. This nexus was sequentially mediated by aggregated creative role identity and aggregated creative self-efficacy and was also strengthened by task interdependence. Practical implications The results indicated that hospitality practitioners should consistently instill the values of developmental culture into their members to trigger their teams’ service innovative endeavors. They should also design more tasks requiring intensive teamwork and encourage members to complete these tasks collaboratively. Originality/value This study advances the understanding of the direct, mediating and moderating effects behind team service innovation.

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Section: Methodsmentioning

confidence: 99%

Can developmental culture enhance team service innovation? Quantitative and qualitative analyses in the hospitality industry

Yang

Qian

2022

IJCHM

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“…Consumer ethnocentrism is strongly associated with the importance of country-of-origin information on the food label [13]. The influence of country-related effect on trust is negatively related to consumer ethnocentrism [14].…”

Section: Introductionmentioning

confidence: 99%

Selected Predictors of Consumer Ethnocentrism in the Food Market (Gender Differences)

Bryła

2021

Energies

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This paper aims to identify predictors of consumer ethnocentrism in the food market. An online survey was conducted in a sample of 1000 Polish consumers, which was representative by sex, age, education level, urban–rural divide, and region. The 10-item CETSCALE was applied. In a retrograde stepwise regression model, consumer ethnocentrism in the food market was positively related to tradition and conformity Schwartz values, to the pride of being Polish, and to such product characteristics as the country of origin, distance from the producer, and natural content. It was negatively related to the universalism value and to being a student. To gain further insights into the predictors of consumer ethnocentrism in the food market for either gender, separate regressions were conducted among men and women. Three predictors affected positively and significantly consumer ethnocentrism in the food market both among men and among women, namely the tradition Schwartz value, pride of being Polish, and importance attached to distance covered by the food product from the producer to the shop, which is related to the preference for local food. Moreover, consumer ethnocentrism among men was dependent on their food choice motive–environmental friendliness, whereas consumer ethnocentrism among women was affected by the importance attached to the product’s country of origin, and it was negatively related to women’s younger age.

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“…tia: people traveling abroad and having a more expressed interest in traveling abroad have a higher level of CE than those who travel less and have a lower desire to travel abroad. Another unusual finding was that younger people have more pronounced tendencies of CE than older people Li and Xie (2021). found that in the hospitality industry, the effect of country-related affect on trust (which affects purchase intention) is weaker for consumers with a high level of consumer ethnocentrism Cassia and Magno (2022).…”

mentioning

confidence: 98%

Consumer ethnocentrism influence in choosing a hotel in domestic tourism – evidence from Romania and Croatia

Fleșeriu

Kostelić

Bocăneț

2023

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Purpose: The role of consumer ethnocentrism (CE) in choosing a hotel is still not well explored. This research aims to identify if there is a relationship between CE and the preference of Romanian/Croatian respondents for a hotel belonging to a domestic chain vs. international (foreign) chain. Methodology: Exploratory and descriptive research was performed. The data were collected thorough an online survey, aiming for a quota sample stratified by age and gender. The resulting sample comprises 714 and 832 valid questionnaires in Romania and in Croatia, respectively. Factor analysis, nonparametric correlation analysis, and hypothesis testing were performed. Results: “Defensive patriotism” and “protectionism” were identified as CE factors. CE is moderately expressed for Croatian and Romanian respondents. Respondents from two countries with higher CE factors prefer a national rather than an international hotel. Customers who grew up in the communist era have higher ethnocentrism scores on defensive patriotism and protectionism and prefer national hotels more than those formed in the post-communist period. Conclusion: The results of this research relate to the previously revealed regularity that ethnocentric consumers prefer buying national rather than foreign goods and services. The same is now confirmed for respondents’ hotel preferences when engaging in domestic tourism, contributing to closing a research gap. However, the results indicate that polycentric consumers might evaluate hotels by other criteria and not necessarily by their association with an international chain. In addition, in the case of re-checking post-COVID-19 results, the results presented here can serve as a pre-COVID-19 baseline.

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Country-of-origin cues: effects of country-related affect and product association on consumer responses to hospitality firms

Cited by 5 publications

References 81 publications

Can developmental culture enhance team service innovation? Quantitative and qualitative analyses in the hospitality industry

Can developmental culture enhance team service innovation? Quantitative and qualitative analyses in the hospitality industry

Selected Predictors of Consumer Ethnocentrism in the Food Market (Gender Differences)

Consumer ethnocentrism influence in choosing a hotel in domestic tourism – evidence from Romania and Croatia

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