Corporate Social Responsibility on Image and Trust of Bank Syariah Mandiri

Nengsih, Titin Agustin; Nofrianto, Nofrianto; Rosmanidar, Elyanti; Uriawan, Wisnu

doi:10.15408/aiq.v13i1.18347

Cited by 3 publications

(3 citation statements)

References 17 publications

(20 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…However, in research conducted by (Nengsih et al, 2021) which says that the positive image of the company does not have a significant effect on client trust with the Bank. Meanwhile, research conducted by (Rangkuti, 2022) suggests that the implementation of Corporate Social Responsibility (CSR) can be an efficient means for companies to achieve a better and more sustainable image in the eyes of society.…”

Section: Csr In the Perspective Of Shariah Enterprise Theory Improves...mentioning

confidence: 93%

Implementation of Corporate Social Responsibility (CSR) In Improving The Reputation of Islamic Banking: A Perspective of Shariah Enterprise Theory

Amaliah Liwan,

Haliah,

Nirwana

2023

DIJEFA

View full text Add to dashboard Cite

This study underscores the importance of Corporate Social Responsibility (CSR) in the context of Islamic banking, which considers economic, moral, and ethical aspects in accordance with Islamic principles. Despite being the main focus of companies around the world, the concrete impact of CSR implementation in a sharia perspective on corporate reputation still needs to be better understood. This study uses the literature review method, by collecting and analyzing 13 journals from various sources of information related to the form of CSR in Islamic banks in the SET perspective. The results show that Islamic banks that implement CSR based on Shariah Enterprise Theory (SET) can improve their corporate reputation. By complying with the sharia principles in the SET concept, Islamic banks are able to build a positive image in the eyes of customers, investors, and the community, as well as create a favorable environment, and increase stakeholder trust. This study has an important contribution in illustrating the importance of CSR disclosure in the SET perspective to enhance the reputation of Islamic banks and promote sustainability in the Islamic banking industry.

show abstract

Section: Csr In the Perspective Of Shariah Enterprise Theory Improves...mentioning

confidence: 93%

Implementation of Corporate Social Responsibility (CSR) In Improving The Reputation of Islamic Banking: A Perspective of Shariah Enterprise Theory

Amaliah Liwan,

Haliah,

Nirwana

2023

DIJEFA

View full text Add to dashboard Cite

show abstract

“…Oleh karena itu, Bank Syariah Mandiri perlu mempertimbangkan upaya tambahan untuk memperkuat kepercayaan klien, seperti meningkatkan layanan dan integritas bank secara keseluruhan. (Nengsih, Nofrianto, Rosmanidar, & Uriawan, 2021). Di satu sisi, penelitian oleh Zaenudin tentang bank umum syariah Indonesia menemukan bahwa dukungan terhadap masyarakat melalui CSR tidak memiliki pengaruh signifikan terhadap citra bank.…”

Section: Hasil Dan Pembahasanunclassified

Literature Review: Peran Corporate Social Responsibility (Csr) Dalam Meningkatkan Citra Positif Bank Syariah Di Masyarakat

Aisah Citra Ayu,

Intan Nur Fadillah,

Robiatul Adawiyah

et al. 2023

premium

View full text Add to dashboard Cite

Corporate Social Responsibility (CSR) is one of the public relations strategies that can be used to create a positive image of the company in the eyes of stakeholders. Companies are expected to implement CSR programs, particularly in the Islamic banking sector. For companies in the field of Islamic banking, the implementation of CSR programs becomes increasingly important as it reflects the company's commitment to applying Islamic economic principles based on Islamic values. This research aims to gather and analyze articles related to the role of Corporate Social Responsibility (CSR) in enhancing the positive image of Islamic banks in society. The research method used is a literature review. The databases Google Scholar and Neliti.com were searched from 2016 to 2023 using keywords such as Corporate Social Responsibility (CSR) and Company Image / Brand Image. By employing the Literature Review method, the results obtained by the author show that Corporate Social Responsibility (CSR) plays a crucial role in improving the image of Islamic banking institutions in Indonesia. The implementation of CSR has a positive and significant impact on the public's perception of Islamic banking institutions and represents a long-term investment that ensures sustainable existence for Islamic banks in Indonesia in the future.

show abstract

“…Cha and Jo (2019) found that economic responsibility is effective in their research on corporate image and behavioural intention in coffee shops operating with the franchising method. Nengsih et al (2021), in their study on banks, revealed that corporate social responsibility is effective on image and trust. In line with the relevant literature, the first three hypotheses are based on the effects of economic responsibility; Hypothesis 1: Economic responsibilities positively and significantly affects the corporate image.…”

Section: Figure 1: Corporate Social Responsibility Pyramidmentioning

confidence: 99%

Impact of corporate social responsibility performed by Turkish banks related to COVID-19 on customer satisfaction and loyalty

Yilmazel

Karademir

2022

bmij

View full text Add to dashboard Cite

The study aims to evaluate the support provided by banks in the COVID-19 era and to investigate the effect on consumer preferences. In this direction, the effects of CSR variables (economic, legal, ethical, philanthropic) and corporate interactions (corporate image, CSR trust, corporate evaluation) on consumer preferences (customer satisfaction, customer loyalty) were investigated. The study collected data from bank customers who showed corporate social responsibility practices; in total, 346 data were collected in Turkey. Confirmatory factor analysis and path analysis were performed in the Amos 22.0 program. The results of this study demonstrated that the impact of CSR variables on corporate image, trust and evaluation had been proven. While economic and ethical responsibilities positively affect the corporate image, legal and philanthropic responsibilities increase consumers’ trust. In addition, legal responsibilities positively affect consumers' evaluation of the banks. The results also confirm that corporate image, trust and evaluation affect customer satisfaction and loyalty. With this study, it will be possible to improve the behaviour of banks in this direction in times of crisis by revealing the preferences of bank customers for corporate social responsibility components.

show abstract

Corporate Social Responsibility on Image and Trust of Bank Syariah Mandiri

Cited by 3 publications

References 17 publications

Implementation of Corporate Social Responsibility (CSR) In Improving The Reputation of Islamic Banking: A Perspective of Shariah Enterprise Theory

Implementation of Corporate Social Responsibility (CSR) In Improving The Reputation of Islamic Banking: A Perspective of Shariah Enterprise Theory

Literature Review: Peran Corporate Social Responsibility (Csr) Dalam Meningkatkan Citra Positif Bank Syariah Di Masyarakat

Impact of corporate social responsibility performed by Turkish banks related to COVID-19 on customer satisfaction and loyalty

Contact Info

Product

Resources

About