“…Concerning the leadership variable, centralized decision-making and the absence of mechanisms to guide and optimize operations lead to low profitability and the generation of a hostile work environment (Belausteguigoitia, 2012). Business alternatives are limited when new generations (Davis and Harveston, 1999;Woodfield and Husted, 2017), women (Keating and Little, 1997;Cortés and Botero, 2016) and external specialists (Briano and Poletti, 2017) are excluded from decision making. On the other hand, in an enterprise that lacks direction with defined roles and responsibilities (Kidwell et al, 2012) and performance monitoring and evaluation instruments (Vandebeek et al, 2016), there is also a lack of incentive to innovate and improve efficiency of operations in the different areas.…”