Coordination and Performance in Global Software Service Delivery: The Vendor's Perspective

Identifying and managing coordination complexity in global product development project

“…Geography barriers involve spatial, temporal, cultural, work and organizational dispersions (Smite et al, 2010). The spatial distance leads to a decrease in communication frequency (Colazo and Fang, 2010;Sosa et al, 2002) and technical team performance (Gopal et al, 2011), an increase in coordination problems (Lanubile et al, 2010;Nguyen-Duc et al, 2015) and a difficulty in communication and coordination related to culture and language difference between teams (Aubert et al, 2011;Gurung and Prater, 2006). Spatial distance is a nonlinear factor for communication in PD projects (Allen, 1997;Carmel and Abbott, 2007).…”

A Coordination Theory Perspective to Improve the Use of Open Data in Policy-Making

“…For instance, open data providers can use the wisdom of open data users to discuss their data. Moreover, coordination may lead to an increased understanding of the open data process and could result in concerted action [6] and improved performance [7,8].…”

“…Stimulating the use of open data is an important factor in creating the intended effects [5]. Coordination is important, because it may lead to increased understanding of the open data process and could result in concerted action [6], improved performance [7,8] and improved policies. In addition, it can help to accomplish advantages, such as increased transparency [9,10], economic growth and innovation [10,11], empowerment of open data user [9,12] and improvement of policy and decision making [9,10].…”

Competition on inter-organizational collaboration from an organizational-social-technical perspective

“…Cataldo et al proposed a framework to address the needs of coordination in social-technical level (task & social) [8]. Ramasubbu et al addressed the role of the structure and distribution of team members (organizational structure) in global software project performance [9].The dependency among organizational business policy and strategy (goal) is more concerned on outsourcing projects and software ecosystem However, there is few studies that address the organizational boundary-cross dimension [2,10,11]. Krishnan et al investigated the role of client project manager as organizational boundary spanners in outsourced projects [2].…”

“…Krishnan et al investigated the role of client project manager as organizational boundary spanners in outsourced projects [2]. Gopal et al examined the effect of client-vendor coordination on global software projects [10]. Jansen et al called for a need of understanding vendor's relationship in software ecosystem [11].…”