Consumers’ perceived corporate social responsibility evaluation and support: The moderating role of consumer information

Boronat-Navarro, Montserrat; Pérez-Aranda, José Antonio

doi:10.1177/1354816618812297

Cited by 24 publications

(15 citation statements)

References 140 publications

(227 reference statements)

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“…CSR originates more at the meso-level, aiming to contribute to sustainability. Thus, organizations and its stakeholders are key players in the endeavor to achieve sustainability (Boronat-Navarro & Pérez-Aranda, 2019). Two of the most popular definitions of CSR come from Carroll (1979Carroll ( , 1998 who established CSR's four main dimensions (economic, legal, ethical, and philanthropic), and from the World Business Council for Sustainable Development (WBCSD; 1999), which states, "Corporate social responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as the local community and society at large" (p. 3).…”

Section: Csr Backgroundmentioning

confidence: 99%

A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review

Guzzo

Abbott

Madera

2019

Cornell Hospitality Quarterly

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This study provides a systematic review of corporate social responsibility (CSR) in the hospitality management literature over the last decade. In contrast to prior reviews, this article starts from a broader analysis, followed by a narrower, micro-level examination of the hospitality management literature that links CSR to customers’ and employees’ attitudes and behaviors. The findings of this review show that researchers study CSR primarily from a meso-level perspective of how CSR is developed and implemented by organizations, and how it influences financial performance. This study found that although employees have long been crucial stakeholders in service environments, hospitality researchers have only recently begun to focus on understanding the relationships between CSR and employee behaviors and attitudes. This study provides directions for future research by identifying research gaps and comparing the results of this review with those of organizational psychology and management reviews.

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Section: Csr Backgroundmentioning

confidence: 99%

A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review

Guzzo

Abbott

Madera

2019

Cornell Hospitality Quarterly

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“…This model addresses the needs of business, labour and local development, providing added value that is useful to promote and popularize the true relevance of CSR and sustainability among clients and employees. These principles have a positive impact on the hotels that commit to them [12][13][14]16,17,[19][20][21]26,43,71,72]. The model also has implications for attracting and retaining talent because potential employees in the sector can choose those companies that have exemplary labour practices.…”

Section: Discussionmentioning

confidence: 99%

“…Although it is difficult to analyse the relationship between CSR and company performance, and also that the credibility of the results needs to be improved [12], an increasing number of studies have shown that CSR is a useful construct by which to identify new segments of clients committed to social development in tourism. CSR represents an opportunity for hotels to differentiate themselves from other competitors thanks to its impact on improving the image of the hotel, client loyalty, and trust [13][14][15][16]. Recently, other authors have reached similar conclusions, suggesting that CSR practices improve the competitive position of companies [17][18][19][20][21].…”

Section: Introductionmentioning

confidence: 96%

A Model for Measuring Fair Labour Justice in Hotels: Design for the Spanish Case

2019

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There is a growing awareness of Corporate Social Responsibility (CSR) and sustainability as a global movement. The hospitality sector is one of the major industries driving socioeconomic development worldwide (especially in economies such as Spain) and it has responded to this need, in the context of a general worsening of labor conditions in this sector. Evidence of this response is the Fair Hotels Project, which is an international collaborative effort aimed at building new partnerships between fair trade movements and trade unions in order to have a positive effect on the labour market in the hotel sector. This article describes the design of Hoteles Justos Laboralmente Responsables (HJLR), a fair labour justice and socially responsible model for hotels oriented to contribute to sustainability and labour justice within the Spanish hotel sector. The HJLR model was created to meet corporate, labour and local development needs. It includes accurate and objective measures—and homogeneous and comparable indicators—to assess the level of fairness and quality of labour practices of hotels. This model would be of great utility in improving the sustainability and quality of life of people working in this economic sector and could be also used by companies to improve their competitive position. The Spanish Government has shown its support for this project as a part of its 2030 sustainable tourism strategy, aimed to get the United Nation Sustainable Development Goals. Furthermore, this is a relevant line for future research, once the implementation phase is completed and quantitative data is available to measure the situation in depth.

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“…Corporate behavior, stakeholder participation in CSR management based on issue identification, and an integrated communication strategy are three fundamental premises to solidify a positive reputation, based ethics and responsible advocacy [6][7][8]. The inherent complexity and challenges of relationship management highlight the need to implement and improve corporate communication channels to achieve strategic goals.…”

Section: Introductionmentioning

confidence: 99%

Corporate Social Responsibility Strategies in Spanish Electric Cooperatives. Analysis of Stakeholder Engagement

Alhama¹,

Igual-Antón²

2021

Preprint

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Cooperative organizations try to balance economic viability and Corporate Social Responsibility (CSR) management through strategic policies that involve dialogue, participation and engagement with stakeholders. To measure the impact of CSR management, the electricity sector implements monitoring processes and models, such as the Sustainability Reporting Standards of the Global Reporting Initiative (GRI), which measure contributions to the Sustainable Development Goals (SDGs) of the United Nations 2030 Agenda. This research analyses the strategic management of CSR in the 28 electric cooperatives that market electricity in Spain with the aim of determining their level of commitment to CSR and stakeholder participation in their corporate policies. The analysis is based on the descriptive-exploratory study of the whole population of electric cooperatives. The results indicate that the CSR management of most electric cooperatives is still in an emerging stage within the Value Curve. Importantly, there is a significant percentage of cooperatives that have already advanced towards the consolidating and institutionalized stages. However, most of these social-economy organizations are not developing programs that link their CSR strategies with their priority SDGs and sustainability as commitment to their community.

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Consumers’ perceived corporate social responsibility evaluation and support: The moderating role of consumer information

Cited by 24 publications

References 140 publications

A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review

A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review

A Model for Measuring Fair Labour Justice in Hotels: Design for the Spanish Case

Corporate Social Responsibility Strategies in Spanish Electric Cooperatives. Analysis of Stakeholder Engagement

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