A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review

Guzzo, Renata Fernandes; Abbott, JéAnna; Madera, Juan M.

doi:10.1177/1938965519892907

Cited by 89 publications

(69 citation statements)

References 181 publications

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“…Hence, the present study establishes that MCSR has a positive relationship with employees’ pro-environmental behavior. This finding is also supported by contemporary CSR researchers [ 25 , 51 , 52 ]. The study further confirmed that the role of females is very important to achieve sustainability objectives because females are found to be more inclined towards environment management.…”

Section: Discussionsupporting

confidence: 84%

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Corporate Social Responsibility at the Micro-Level as a “New Organizational Value” for Sustainability: Are Females More Aligned towards It?

Ahmad

Ullah

Mahmood

et al. 2021

IJERPH

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While prior studies have largely addressed corporate social responsibility (CSR) at a macro or institutional level, its importance at the micro or individual level is to date underexplored, especially in the context of developing economies. Further, it is not clear from the studies in the extant literature how the role of females is more important in the context of environmental management as compared to males. Similarly, micro-level CSR (MCSR) is emerging as a “new organizational value”, and the organizations that acknowledge this “new organizational value” and incorporate it into their business operations are likely to achieve sustainability objectives far better as compared to their counterparts. The present study investigates the impact of MCSR on employees’ pro-environmental behavior with the moderating effect of gender in the healthcare sector of Pakistan. The data were collected from five large hospitals in the city of Lahore through a self-administered questionnaire and analyzed using structural equation modeling (SEM) in AMOS software. A total of 533 out of 800 responses were received, which were used for data analysis of the present study. The results revealed that MCSR positively influences employee’s pro-environmental behavior, and gender moderates this relationship but the moderating effect of females is stronger as compared to males. The findings of the present study would help policymakers understand the importance of MCSR as a “new organizational value” to influence employees’ pro-environmental behavior with a special focus to promote the proactive role of females at workplaces.

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Section: Discussionsupporting

confidence: 84%

“…It is believed that CSR at a narrower or micro-level can be effective in dealing with environmental issues [ 51 ]. The healthcare sector being labor-intensive can make their employees behave in ways that cast a considerable impact on overall environmental improvement.…”

Section: Literature and Hypothesesmentioning

confidence: 99%

Corporate Social Responsibility at the Micro-Level as a “New Organizational Value” for Sustainability: Are Females More Aligned towards It?

Ahmad

Ullah

Mahmood

et al. 2021

IJERPH

View full text Add to dashboard Cite

show abstract

“…Different researchers acknowledge the importance of employees to successfully implement various CSR-related programs [ 15 , 16 , 17 ]. Hence, employee engagement in CSR activities assures that such actions become part of corporate culture and DNA [ 18 ].…”

Section: Introductionmentioning

confidence: 99%

The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations

Molnár

Mahmood

Ikram

et al. 2021

IJERPH

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The notion of corporate social responsibility (CSR) has been around for many decades. However, even in 2021, its spectrum is still evolving. Several studies addressed CSR for realizing different organizational outcomes. However, its significance in achieving employee-related consequences is relatively new to the literature. In the same manner, it is not clear from existing literature how ethical leaders can impact their followers’ CSR-related behavior, for example, employee pro-environmental behavior (EPB). With this background, the current study aims to explore the relationship of CSR at the employee level (CSR-E) with EPB through the mediating effect of ethical leadership (ELS) in the healthcare sector of a developing economy. This study also proposes a conditional indirect effect of quality of work-life (QWL) in this relationship. The data for the current study were obtained from different hospitals located in a large city through a self-administered questionnaire. The data were examined through the structural equation modeling (SEM) technique. The results validated that CSR-E positively influences EPB, and ELS partially mediates this relationship. Furthermore, the results also confirmed the presence of the conditional indirect effect of QWL in the proposed relationship of the current study. These findings will be helpful for healthcare policymakers to enhance the pro-environmental behavior of employees at the workplace through CSR-E and ELS. These results will also be helpful in reducing the overall environmental footprint of a hospital.

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“…For example, research in the hospitality literature shows that CSR activities have a positive influence on attracting and retaining employees (Guzzo et al, 2019). Future research in this area can manipulate company involvement in CSR activities using fictitious websites to influence perceived fit and organizational attraction among prospective applicants with varying attitudes of CSR.…”

Section: Discussionmentioning

confidence: 99%

Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies

Lee

Guzzo

Madera

et al. 2020

Cornell Hospitality Quarterly

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Advancements in technology enable hospitality organizations to rely on digital recruitment efforts such as websites to attract applicants. Reflecting this industry trend, a small, but growing body of literature from the hospitality industry examines how applicants react to online recruiting using fictitious websites of hypothetical companies in experiments. The purpose of this article is to validate the use of fictitious websites as an experimental data collection method. Two quasi-experiments were guided by theories and model of applicant perceptions of fit and organizational attraction. Fit was manipulated by matching the career preference of active job seekers (e.g., a job seeker in the hotel sector) with a fictitious website (e.g., a hotel’s careers page) or not (control group). The results from the two quasi-experiments showed person–organization fit (Study 1) and person–job fit (Study 2) led to more organizational attraction under conditions of matches (e.g., a job seeker in the hotel sector evaluating a hotel’s careers page) than in the control groups. The findings of the two studies not only support the use of fictitious websites as a viable data collection method but also open a new line of research for hospitality research and human resources. Future hospitality scholars can use this technique to manipulate organization’s human resource practices (e.g., recruitment, selection, training, performance evaluation, compensation, and benefits) and examine attitudes of individuals (e.g., applicants, employees, and managers). The current data collection method also allows for researchers to not only manipulate information but also maximize the realism of the experimental stimuli.

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A Micro-Level View of CSR: A Hospitality Management Systematic Literature Review

Cited by 89 publications

References 181 publications

Corporate Social Responsibility at the Micro-Level as a “New Organizational Value” for Sustainability: Are Females More Aligned towards It?

Corporate Social Responsibility at the Micro-Level as a “New Organizational Value” for Sustainability: Are Females More Aligned towards It?

The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations

Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies

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