In response to the ongoing concern regarding a science-practice gap, we propose a customer-centric approach to reporting significant research results that involves a sequence of three interdependent steps. The first step involves setting an alpha level (i.e., a priori Type I error rate) that considers the relative seriousness of falsely rejecting a null hypothesis of no effect or relationship (i.e., Type I error) relative to not detecting an existing effect or relationship (i.e., Type II error) and reporting the actual observed p value (i.e., probability that the data would be obtained if the null hypothesis is true). The second step involves reporting estimates of the size of the effect or relationship, which indicate the extent to which an outcome is explained or predicted. The third step includes reporting results of a qualitative study to gather evidence regarding the practical significance of the effect or relationship. Our proposal to report research results with rigor, relevance, and practical impact involves important changes in how we report research results with the goal to bridge the science-practice gap.

This study examined the relationship between the following key variables: internal service quality, self-efficacy, job satisfaction, self-esteem, and organizational commitment. The study sought to identify ways to improve casino employees' job satisfaction, further enhance employees' organizational commitment, and possibly decrease job turnover intention. A total of 328 Korean casino dealers responded to a survey questionnaire developed to test the study model. Results showed that all internal service quality dimensions (i.e., training, communication, and perceived benefits) positively influenced job satisfaction, as did self-efficacy. Job satisfaction subsequently and concurrently influenced self-esteem and organizational commitment. Based on study findings, management can glean practical implications for enhancing the quality of effective communication strategies, career development programs, and empowerment.

This study reports productivity of authors, universities, and countries using research contributions to top hospitality and tourism journals. Since the new millennium, hospitality and tourism research has seen tremendous expansion and diversification. To understand hospitality and tourism research in the first decade of the new millennium, this study examined articles published in the six most commonly cited hospitality and tourism journals: To provide more insight, this study classified and analyzed articles from the selected journals into various research agendas. A total of 2,834 research articles in these journals from 2000 to 2009 revealed the 50 most prolific authors and universities and the 20 countries of residence of these authors and institutions in the field of hospitality and tourism. In addition, overall productivity rankings for 100 hospitality and tourism authors and universities and 30 countries are presented. The results of this study provide valuable and detailed information for academic stakeholders such as current and prospect graduate students, faculty, and academic administrators.

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