Concerns about the Sustainable Performance of Firm in the Context of Quality Management Systems Implementation

Stanciu, Anca-Cristina; Constandache, Mihaela; Condreа, Elenа

doi:10.1016/j.sbspro.2014.04.127

Cited by 22 publications

(15 citation statements)

References 1 publication

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“…One of the challenges facing SMEs, particularly in developing countries, is their lack of customer orientation, which means they do not produce products that are tailored to the customer's TECHS 2,1 needs. They are frequently only concerned with short-term profits and do not consider longterm customer needs and expectations, which can be balanced through effective management and the application of appropriate improvements in innovation (Stanciu et al, 2014).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Speaking to the hearts of the customers! The mediating effect of customer loyalty on customer orientation, technology orientation and business performance

Ismail

2022

TECHS

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PurposeThis paper examined mediating effect of customer loyalty on the influence of customer orientation and technology orientation on the performance of small and medium-sized enterprises (SMEs).Design/methodology/approachThis study adopted and modified items from previous studies. Also, data were analyzed using structural equation modeling (SEM). Additionally, a PROCESS Macro mediation test was used.FindingsThe study's findings indicated that customer orientation and technology orientation positively and significantly affect customer loyalty. Moreover, the findings indicated that customer loyalty has a positive and significant effect on the performance of SMEs. Finally, customer loyalty was found to mediate the influence of customer orientation and technology orientation on the performance of SMEs.Practical implicationsThe study recommends on business performance improvement through enhancing customer and technology orientations and customer loyalty. So, SMEs should make sure their internal environment is conducive to accommodate customer and technology orientations, which will help them come up with effective ways to get loyal customers and improve their business.Originality/valueThe study adds value to the existing literature by introducing customer loyalty as an intervening variable between the effect of customer orientation and technology orientation on business performance of SMEs.

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Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Speaking to the hearts of the customers! The mediating effect of customer loyalty on customer orientation, technology orientation and business performance

Ismail

2022

TECHS

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“…Current context of fierce competitive marketplace urges organizations to strive for their longterm development through "sustainable performance" which is differently defined by different scholars. For example, Artiach et al [29] defined it as the degree to which an organization incorporates its concerns in terms of profit, environment, people, and governance into its operations for ultimate impacts on the organization and society, whereas, Stanciu et al [30] defined it as the ability of organizations to satisfy the needs and expectations of their stakeholders based on long-term, balanced, and effective management with proper awareness of their staffs through their learning and applying of improvements and innovations; UBS [31] claimed that sustainable performance focuses on long-term and consistent benefits to stakeholders.…”

Section: Sustainable Performancementioning

confidence: 99%

STEAM‐ME: A Novel Model for Successful Kaizen Implementation and Sustainable Performance of SMEs in Vietnam

Nguyễn

2019

Complexity

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The current trend of international integration urges every business organizations to continuously improve their competitive advantage for their survival and sustainable growth. And Kaizen has been a preferable approach in practice. Due to the special role of SMEs in the Vietnam economy, improving their competitiveness is critical. Thus, this study is aimed at identifying determinants of the successful Kaizen implementation and sustainable performance so that SMEs can have proper actions and prioritize their operations within their available resources. Through a formal survey of 213 participants from 62 SMEs which have been successful in implementing Kaizen and appropriate statistical analyses, seven important determinants have been identified, namely, (1) supports from senior management; (2) training; (3) environment; (4) assessment; (5) motivation; (6) mindset; and (7) engagement of all members in the organization. Among them, “mindset” is newly proposed in this study through a qualitative research and found as crucial component in the model. The finding obviously fulfills the existing literature. Moreover, the first letters of the identified factors are orderly congregated as “STEAM-ME” which is a novel model for the successful Kaizen implementation and the sustainable performance of SMEs in Vietnam. “STEAM-ME” implies that organizations need to have a new airflow as “steam” to make all of its members refreshed and brimful of energy to gain significant success in implementing Kaizen, and improve their business performance as well as competitive advantage for their sustainable development. Notably, the novel model can efficiently demonstrate organic relationships among its components which all have positive and significant impacts on the successful Kaizen implementation and sustainable performance of SMEs in Vietnam.

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“…Sustainability has now become an important evaluation index. For enterprises, sustainability means continuous competitive advantage and performance, which can meet the long-term needs and concerns of stakeholders, and is the prerequisite for the healthy growth and development of enterprises (Linnenluecke and Griffiths, 2010;Dyllick and Hockerts, 2002;Stanciu et al, 2014). Dual innovation can enable enterprises to obtain competitive advantage and continuous innovation performance, thus becoming the premise and guarantee of sustainable development of enterprises.…”

Section: Introductionmentioning

confidence: 99%

Dual innovation: the road to sustainable development of enterprises

Zhao

2021

IJIS

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Purpose This paper aims to provide policy suggestions for enterprises to carry out dual innovation. Design/methodology/approach This paper studies the practical examples of dual innovation and the development cases of dual innovation of typical Chinese enterprises. Findings This paper demonstrates the mutually promoting relationship between dual innovation and sustainable development of enterprises and puts forward suggestions on how to effectively develop dual innovation in terms of corporate governance, resource access, market orientation and business model. Originality/value The research results of this paper are helpful for enterprises to better carry out dual innovation, so as to achieve sustainable development.

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Concerns about the Sustainable Performance of Firm in the Context of Quality Management Systems Implementation

Cited by 22 publications

References 1 publication

Speaking to the hearts of the customers! The mediating effect of customer loyalty on customer orientation, technology orientation and business performance

Speaking to the hearts of the customers! The mediating effect of customer loyalty on customer orientation, technology orientation and business performance

STEAM‐ME: A Novel Model for Successful Kaizen Implementation and Sustainable Performance of SMEs in Vietnam

Dual innovation: the road to sustainable development of enterprises

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