Conceptualizing Web site quality and its consequences in the lodging industry

Jeong, Mi‐Ae; Oh, Haemoon; Gregoire, Mary B.

doi:10.1016/s0278-4319(03)00016-1

Cited by 254 publications

(162 citation statements)

References 15 publications

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“…In cases like these the websites may be visited by many. As already widely known, only good projects, well designed and carefully implemented, have a positive effect on the health of the actors presenting them online (Baggio, 2005;Bai et al, 2008;Jeong et al, 2003;Lee & Kozar, 2006). This good consideration of the brand, then, produces a more favourable acceptance of the website which, in turn, reinforces the brand image, creating a virtuous cycle of appreciation (Perdue, 2002).…”

Section: Discussionmentioning

confidence: 98%

The effects of online social media on tourism websites

Milano¹,

Baggio

Piattelli³

2011

Information and Communication Technologies in Tourism 2011

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Web 2.0 and online social networking websites heavily affect today most of the online activities and their effect on tourism is obviously rather important. This paper aims at verifying the impact that online social networks (OSN) have on the popularity of tourism websites. Two OSNs have been considered: Facebook and Twitter. The pattern of visits to a sample of Italian tourism websites was analysed and the relationship between the total visits and those having the OSNs as referrals were measured. The analysis shows a clear correlation and confirms the starting hypothesis. Consequences and implications of these outcomes are discussed.

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Section: Discussionmentioning

confidence: 98%

The effects of online social media on tourism websites

Milano¹,

Baggio

Piattelli³

2011

Information and Communication Technologies in Tourism 2011

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“…Motivator factors, on the other hand, were those that added value to the website by contributing to user satisfaction. Information satisfaction has been argued to be a powerful determinant of behavioural intentions on the web and that website quality is an important antecedent of information satisfaction (Jeong et al, 2003). As a consequence, web content has been identified as one of the main factors contributing to repeat visits.…”

Section: Website Designmentioning

confidence: 99%

Managing online environment cues: evidence from Generation Y consumers

Matić

Vojvodić

2017

IJEMR

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Previous studies revealed that consumers' interpretations of online environment exerted a powerful influence over buying intention. The paper aimed to investigate the difference between Generation Y online buying behaviour and online environment cues. The paper also explored the relation between Generation Y online buying behaviour and consumers' intention in an online environment. The data were collected using an online survey on a sample of 515 Croatian Generation Y consumers from the Dubrovnik-Neretva County. The data were analysed using factor analysis and analysis of variance. The findings indicated that online consumers were influenced by three major factors, compulsiveness, impulsiveness and functionality. The results also revealed that online environment cues (ease of use, website quality and attractiveness, and website design) had a significant influence on Generation Y consumers who purchased online due to compulsivity and functionality. Additionally, the significant moderately strong relationship was found between online environment cues and consumers' intentions towards online buying.

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“…35 Online travel purchase is dependent on the design and layout of the website, service quality 36 and availability of information. 37 To obtain orders, the online travel fi rms must be able to ensure accessibility and hassle-free online services making it feasible for customers to use them. Hoffman and Novak 38 posit that on the web, customer navigation activities consist of searching for information on products and services .…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Travel and tourism industry yet to exploit the Internet fully in India

Khare¹,

Khare²

2010

J Database Mark Cust Strategy Manag

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Arpita Khareis currently Associate Professor at LDC Institute of Technical Studies, Allahabad. She has an MBA in Marketing and a DPhil in International Management from the University of Allahabad. Her research interests span supply chains, retailing, customer relationship management and services marketing. She has authored several research papers in international and national journals. Anshuman Khareis a professor in Operations Management at Athabasca University, Canada. He is an Alexander von Humboldt Fellow. His research focuses on environmental regulation impacts on the automobile industry and its supply chain. He is also a former Monbusho Scholar, having completed a postdoctoral assignment at Ryukoku University in Kyoto, Japan. He has published fi ve books and over 125 research papers, and is listed as an Academic Expert in the areas of operations management, environmental strategy, sustainable development, environmental manufacturing and responsible manufacturing on Environment Canada ' s Academic Expertise Database. He has published on a wide range of topics, including Just-in-Time; supply chain management; sustainable development related to public policies, regulations and strategic developments resulting from climate change regulations and initiatives; ecopreneurship; sustainable cities; and the impact of environmental / climate change regulations on technology, innovation and corporate strategy.ABSTRACT The rapid growth of the travel sector in India, and increased usage of technology as a tool to facilitate online transaction, has led to a blending of technology with travel planning. Research across the globe indicates that modern travellers are looking for interactive facilities, high-quality travel services, varied information on products and appropriate information to assist them in decision making. The high degree of intangibility in the travel sector requires a clear understanding about the requirements of customers and integration of technology to address these needs. Like many other service industries, the travel and tourism industry has been signifi cantly affected by the strides made in technology . Our research studies the experience of Indian customers ' satisfaction with using online travel websites. The study concludes that the Indian customer is infl uenced by the service convenience attributes of online travel fi rms . However, the consumers place less importance on the trust and security aspects in fi nancial transactions, than on other service attributes of online travel websites. If the services offered by these websites are increased coupled with display of relevant information about destinations, the Indian customer would be encouraged to visit these websites and use them for vacation planning.

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Conceptualizing Web site quality and its consequences in the lodging industry

Cited by 254 publications

References 15 publications

The effects of online social media on tourism websites

The effects of online social media on tourism websites

Managing online environment cues: evidence from Generation Y consumers

Travel and tourism industry yet to exploit the Internet fully in India

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