“…A second theme in visitor attractions research has explored the issue of managing visitors in a range of settings (Garrod, Fyall & Leask, 2002;Moscardo, 1999;Moscardo & Woods, 1998;Pearce, 1989). A third area of research has focused on visitor attractions themselves by exploring their characteristics, perceptions and reactions to components of attractions (Boekstein, Bennet & Uken, 1991;Davies & Prentice, 1995;Fodness, 1990;McClung, 1991;Moutinho, 1988). A final, less prominent aspect of visitor attraction research has examined attraction employees by describing the human resource aspects of attractions (Deery, Jago & Shaw, 1997;Johnson & Thomas, 1991;Law, Pearce & Woods, 1995).…”