Conceptualising Trust in E-Participation Contexts

Scherer, Sabrina; Wimmer, Maria A.

doi:10.1007/978-3-662-44914-1_6

Cited by 16 publications

(12 citation statements)

References 24 publications

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“…Some authors highlight the role of citizens' ability, attitudes and social acceptability determinants as influencers of their decision to participate [20,36,60]. Others, stress the role of citizens trust in government as an influence factor for adopting and actively be involved in government e-Participation initiatives [27,57,58].…”

Section: Related Workmentioning

confidence: 99%

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Predicting Citizens Acceptance of Government-led e-Participation Initiatives through Social Media: A Theoretical Model

Alarabiat¹,

Soares²,

Estévez³

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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Section: Related Workmentioning

confidence: 99%

“…However, the concept of trust is not far researched in the context of e-Participation [58]. This research adapts the definition of "trust in government" to the e-Participation context, considering it as the extent to which citizens believe that government is reliable and can be trusted in carrying out e-Participation transactions [13].…”

Section: Citizens Trustmentioning

confidence: 99%

Predicting Citizens Acceptance of Government-led e-Participation Initiatives through Social Media: A Theoretical Model

Alarabiat¹,

Soares²,

Estévez³

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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“…As a result, trust determines different levels of participation [93]. According to Grimmelikhuijsen and Meijer [94], participation affects trust; however, as stated by Scherer and Wimmer [95], this impact is not automatic.…”

Section: Trust As a Factor Influencing The Approach To Participationmentioning

confidence: 99%

The Impact of Trust on the Approach to Management—A Case Study of Creative Industries

et al. 2019

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Companies operating in the creative industries are struggling with the simultaneous pressure to be innovative and creative, which requires access to unique resources (such as knowledge and creative potential), but also means they must be effective in actions taken. To find a balance between those tensions, they are using the networking approach. Therefore, it seems that networking is becoming a high priority and that being involved in networks is a crucial part of such companies’ business models. Nevertheless, their competitive advantage is based on creative potential, which means that they are rooted in building and maintaining internal relations. As a result, in creative industries, relationships with internal and external stakeholders are crucial, but are strongly based on trust. Thus, the main aim of this paper is to investigate whether trust is the main factor influencing the approach to management. Moreover, we tried to understand the impact of trust on the managerial actions taken. We used the multiple case study research method to examine the role of trust in cooperation, as well as in shaping internal relations in companies operating in the creative industries. To achieve that goal, 10 companies from Poland and Portugal (5 from each country) were investigated in order to find any regularities. By analyzing the research results, it was possible to identify consistencies among the sample and present the main findings. Therefore, four approaches distinguished by the degree of trust were identified. When the level of trust is low, companies are operating within their network based on close relationships, as well as using collective participation where the team is perceived as a key success factor. On the other hand, when the level of trust is higher, companies move towards cooperative management (where the role of competitors is crucial) as well as individual participation (where an employee is engaged in the creative, as well as the decision-making, process). As a result, a theoretical model is proposed that includes the level of trust and the external and internal stakeholders’ perspective. Based on our research, trust can also be added as a fourth ‘T’ to the ‘3T’ (talent, tolerance and technology) concept proposed by Florida (2003).

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“…In order to conceptualise trust in e-participation and to structure the research agenda, a trust model for e-participation [33] is used. The trust model for e-participation as presented in Figure 2 Trustor's propensity to trust / disposition to trust as characteristics of the trustor describes that "some parties are more likely to trust than are others" [23, p.714].…”

Section: A Trust Model For E-participa-tionmentioning

confidence: 99%

“…review of literature on the topics of trust and e-participation and at identifying emerging research needs for trust in e-participation along a trust model for e-participation that has been introduced in [33]. Reviewing literature is an important part of any research for facilitating development of theories [45, p.xiii].…”

Section: Introductionmentioning

confidence: 99%

Trust in e-participation

Scherer

Wimmer

2014

Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance

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Trust plays a significant role along the life-cycle of (electronic) participation initiatives. Based on causal roles that trust may have according to Rousseau et al. [31, p.396] -(1) trust as condition for participation, (2) trust during participation, and (3) trust as outcome of participation -it is imperative to analyse these influential roles in order to take measures that contribute to higher trust and to reduce distrust in, and as an outcome of participation. In this regard, a literature study is performed analysing research on trust in e-government, online commerce and e-participation. Literature research unveils that analyses of trust in e-participation and their results are diverse, and a number of aspects are not studied so far (in particular ICT as a means for communication and as a tool in e-participation). This paper therefore identifies research needs along a trust model for e-participation. The aspect of guidelines for developing trustworthy e-participation tools is particularly examined by outlining various research steps. Online participatory budgeting serves as example for analysing trust, as such initiatives integrate different aspects of e-participation in the support tools.

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Conceptualising Trust in E-Participation Contexts

Cited by 16 publications

References 24 publications

Predicting Citizens Acceptance of Government-led e-Participation Initiatives through Social Media: A Theoretical Model

Predicting Citizens Acceptance of Government-led e-Participation Initiatives through Social Media: A Theoretical Model

The Impact of Trust on the Approach to Management—A Case Study of Creative Industries

Trust in e-participation

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