Predicting Citizens Acceptance of Government-led e-Participation Initiatives through Social Media: A Theoretical Model

Alarabiat, Ayman; Soares, Delfina; Estévez, Elsa

doi:10.24251/hicss.2017.345

Cited by 13 publications

(2 citation statements)

References 60 publications

(169 reference statements)

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“…Though the survey was carried out in one city and cannot be extrapolated to the whole country, the findings may be used to compare, how different national (regional) contexts moderate predictors of trust to C2G online communications. Secondly, our findings confirm the necessity to consider C2G online trust as a broad multidimensional concept that broadens and synthesizes the phenomena of trust in e-government and e-participation [28; 34], involves new issues like new media [2], and is a resultant of trust in communication with the government via different channels. Thirdly, we have tested the importance of perceived government responsiveness, different dynamics of user experience, and sociodemographic characteristics, thus providing new empirical evidence to these areas of inquiry.…”

Section: Discussionsupporting

confidence: 74%

C2G Online Trust, Perceived Government Responsiveness and User Experience

Kabanov¹,

Vidiasova²

2019

Lecture Notes in Computer Science

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The paper presents the results of the pilot study of C2G online trust, that covers citizens' trust in communication with the government via egovernment, e-participation and social media channels. Based on the survey carried out in St. Petersburg, we explore dimensions of C2G trust and test the impact of perceived government responsiveness, user experience and sociodemographic factors in shaping trust. Our findings suggest that both perceived responsiveness and user experience influence the level of trust, while age, gender and education are not significant when controlled to the frequency of Internet use. The research proposes to consider to view C2G trust as a multidimensional phenomenon, as its dynamics may vary across the tools and sectors used. Implications for future research are given.

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Section: Discussionsupporting

confidence: 74%

C2G Online Trust, Perceived Government Responsiveness and User Experience

Kabanov¹,

Vidiasova²

2019

Lecture Notes in Computer Science

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“…E-Participation researchers argue that the sense of participation efficacy and genuine dialogue with citizens is pivotal to improve the level of citizen engagement (Alarabiat et al, 2017). Unlike in argumentation and discussion, where participants are being convinced to follow a specific viewpoint, dialogue enables participants to explore different perspectives and collectively arrive at a distinct conclusion or construct a new solution (Innes & Booher, 1999).…”

Section: E-participation and Dialoguementioning

confidence: 99%

Virtual Reality-driven serious communication: Through VR-Dialogue towards VR-Participation

Porwol

Ojo

2021

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e-Participation depends on a community of users-citizens who constructively engage and collaborate with governments and decision-makers on key democratic and social matters. Effective serious communication requires meaningful social interactions supported by relevant community-building efforts. We argue that achieving that is more visible by engaging dialogue with a constructive shared viewpoint rather than thorough discussions or argumentation. The emerging social Immersive Virtual Reality technologies supply a novel mode of digital communication that brings an opportunity to overcome some of the challenges hindering e-Participation. In this paper, we present the key concepts and explore the principles of Dialogue in the context of serious communication. We link those principles with specific Immersive VR affordances and propose a Framework for Virtual-Reality-Mediated Serious Communication – VR-Dialogue. Finally, we discuss the implications of employing that framework to support e-Participation through an additional component: VR-Participation.

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