Computer Supported Collaboration in the Public Sector: The ICTE-PAN Project

Abstract

Electronic Government today focuses mainly on offering citizens and enterprises the capability to perform electronically their transactions with the Public Administration and also on the electronic delivery of the currently existing public services over the Internet. However, the huge potential of ICTs has only to a small extent been exploited in the higher level and most critical functions of Public Administration, such as the development, monitoring and evaluation of public policies and programmes, the decision-making for difficult and complex social problems, or for granting licenses and permissions with high social impact, etc. This paper is dealing with the exploitation of the methodologies and technologies of Computer Supported Collaborative Work (CSCW) in these directions. A general functional and technological architecture of a Government to Government (G2G) collaborative environment is described, for supporting the above high level functions of Public Administration, which has been designed as part of the ICTE-PAN Project. It is based on an extension of the classical Workflow Model, in order to include both 'Single Person Activities' and 'Collaborative Activities', and also on the use of modelling techniques and ontologies, in order to achieve a high level of adaptability to diverse requirements.

Improved ICT Grid Computing Model for Development of the Bangladesh

“…The utilization of ICT in all public and private organization will bring the whole country in a common technological platform which will ensure the basic requirement of e-governance. Building infrastructure, realistic planning and proper implementation are the key components for developing public services portal for information management and processing [7] . Based on strategic plan of the State Ministry of Communication and Information, there are some strategic plans to develop e-Government as follows:…”

Initial Model of Indonesian e-Government Grid Services Topology

“…There are two types of approaches addressing e-Government interoperability, first based on cross-organizational workflow [9], [10], [11], [12] and semantic web or semantic driven [13], [14], [15].…”

Towards a Semantically-Driven Software Engineering Environment for eGovernment

“…The SmartGov project [4] developed a knowledge-based platform for assisting public sector employees to generate online transaction services by simplifying their integration with already installed IT systems. Similarly, the ICTE-PAN project [5] developed a methodology for modeling PA operations, and tools to transform these models into design specifications for eGovernment portals. Further there are a number of ongoing projects e.g.…”