Community pharmacists’ occupational satisfaction and stress: A profession in jeopardy?

Munger, Mark A.; Elliot, Gordon; Hartman, John M.; Vincent, Kristen; Feehan, Michael

doi:10.1331/japha.2013.12158

Cited by 49 publications

(58 citation statements)

References 21 publications

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“…It is widely accepted that satisfied customers are more likely to be loyal to the business much longer than customers who are dissatisfied . Our congruent results with published studies support that the consumer‐pharmacist interaction utilizing the pharmacist as an information source is associated with greater satisfaction and loyalty with the community pharmacy . This data would suggest that when patients are engaged with the pharmacist, they become more actively involved in the pharmacy, potentially leading to better self‐care and improved health outcomes.…”

Section: Discussionsupporting

confidence: 84%

Consumer awareness and utilization of clinical services, and their satisfaction and loyalty with community pharmacies: Analysis of a US nationwide survey

Parker

Tak

Kim

et al. 2019

J Am Coll Clin Pharm

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Introduction Community pharmacies are the most accessible health care service locations. While providing greater patient health care access, there is a need for understanding consumer awareness and utilization of pharmacy‐provided services and their satisfaction and loyalty to the pharmacy setting. Objectives To determine consumer utilization and awareness of services and to identify what factors influence satisfaction and loyalty within a community pharmacy. Methods A 30‐minute online survey of 9202 adult consumers across the United States was conducted. Patient's self‐reported awareness and utilization, satisfaction with their community pharmacies, and likelihood to recommend their current pharmacy were scored. The likelihood to recommend scores was translated into a Net Promoter Score (NPS). Regression analysis was utilized to identify associated independent variables associated with consumer awareness, utilization, satisfaction, and loyalty to their community pharmacy. Results Consumer utilization of medication distribution services was more common than use of clinical services, even though many consumers are aware of available clinical services. Consumer satisfaction with and loyalty to their community pharmacy was ranked high (8.67 ± 1.39; 8.56 + 1.66 [both strongly agree], respectively). Trusting the pharmacist to provide accurate medication and general health information were ranked as strongly agree (8.25 ± 2.04) and moderately agree (6.42 ± 2.84). Consumer's NPS (+49.9) was moderately‐high with a major proportion being promoters (60.1%) of their community pharmacy. Multivariate regression showed that community pharmacy satisfaction and loyalty were modestly associated with advanced age, the provision of accurate medication and health information, and medication dispensing functions. Conclusion Satisfaction and loyalty are vital aspects in the delivery and efficacy of health care, especially in the community pharmacy setting. The results of this study show that consumers are promotors of community pharmacies and that pharmacists are an important source for health and medication information.

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Section: Discussionsupporting

confidence: 84%

Consumer awareness and utilization of clinical services, and their satisfaction and loyalty with community pharmacies: Analysis of a US nationwide survey

Parker

Tak

Kim

et al. 2019

J Am Coll Clin Pharm

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“…Motivation factors of young pharmacists in the Ukraine were divided into two clusters, which were to work at being motivated to operate a privately owned pharmacy . The level of occupational satisfaction among pharmacists with PharmD degree was lower than that among pharmacists with bachelor's degree . References to our clustering work attitudes among pharmacists could not be found in Japanese studies.…”

Section: Discussioncontrasting

confidence: 61%

Cluster analysis of pharmacists’ work attitudes

Nakagomi

Hayashi²,

Komiyama

2017

J of Gen and Family Med

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BackgroundFew studies in Japan use clustering to examine the work attitudes of pharmacists. This study conducts an exploratory analysis to classify those attitudes based on previous studies to help staff pharmacists and their management to understand their mutually beneficial requirements.MethodsSurvey data collected in previous studies from 1 228 community pharmacists and 419 hospital pharmacists were analyzed using Quantification Theory 3 and clustering.ResultsAmong community pharmacists, two clusters, namely 30‐ to 34‐year‐old married males and married males aged over 35 years, reported the highest job satisfaction, intending to remain in their jobs for 5 years or more or until retirement. Conversely, one cluster of 35‐ to 39‐year‐old single females reported the lowest job satisfaction and intended to remain for less than 5 years or were undecided. Among hospital pharmacists, one cluster of 22‐ to 25‐year‐old single males reported the highest job satisfaction and intended to remain for more than 5 years. Conversely, one cluster of 30‐ to 34‐year‐old married males reported the lowest job satisfaction and a period of working undetermined.ConclusionsThis study used clustering to explore how pharmacists of different ages, marital statuses, and experience felt regarding their work. Job satisfaction and human relationships are significant in considering future work plans of practicing pharmacists. Pharmacy staff, supervisors, and managers of community or hospital pharmacies must recognize features of pharmacists’ work attitudes for offering high‐quality service to patients.

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“…5,12 More specifically, Munger et al found occupational satisfaction was highly correlated with the intention to search for a new position among community pharmacists. 4 This study indicates that similar issues may affect U.S. pharmacy faculty. When dissecting and exploring more specific and individual factors, including hours worked per week, commute times and number of chronic health conditions, no significant results were found.…”

Section: Discussionmentioning

confidence: 80%

The impact of work-life balance on intention to stay in academia: Results from a national survey of pharmacy faculty

Lindfelt

Gómez

et al. 2018

Research in Social and Administrative Pharmacy

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Community pharmacists’ occupational satisfaction and stress: A profession in jeopardy?

Cited by 49 publications

References 21 publications

Consumer awareness and utilization of clinical services, and their satisfaction and loyalty with community pharmacies: Analysis of a US nationwide survey

Consumer awareness and utilization of clinical services, and their satisfaction and loyalty with community pharmacies: Analysis of a US nationwide survey

Cluster analysis of pharmacists’ work attitudes

The impact of work-life balance on intention to stay in academia: Results from a national survey of pharmacy faculty

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