Commentary: how person-centred is pharmaceutical care?

Abstract

Health systems in many countries are currently undergoing an evolution towards more person-centred care. However, an overview of the literature shows that there is little or no guidance available on how to apply person-centred care to pharmaceutical care and clinical pharmacy practices. In this paper we apply a model for person-centred care created by a national multidisciplinary research centre in Gothenburg, Sweden, to the clinical work tasks of outpatient and inpatient pharmacists and describe how pharmaceutical care can become more person-centred.

The principles of person‐centredness in quality patient care–Evaluation of the Community Pharmacy Services Quality Guidelines in Estonia

“…The community pharmacy sector must reinforce its positioning in the healthcare chain 42,46 . Adopting a collaborative approach improves patient health outcomes, and pharmacists can also ensure that care is integrated across health care and for all stakeholders 17,47,48 …”

“…20 Various other studies have stressed the need to describe more transparent practices of community pharmacies in providing PCC by involving multiple stakeholders. 17,19,21,22 In the framework developed by Santana et al, the Donabedian model has been used to structure PCC implementation in healthcare. Here, several "external indicators", such as organisational characteristics, health information technology, employees' commitment, etc., have been described to demonstrate the multivariate nature of PCC.…”

“…42,46 Adopting a collaborative approach improves patient health outcomes, and pharmacists can also ensure that care is integrated across health care and for all stakeholders. 17,47,48 Outcomes are directly linked to the processes leading to the expected results. 49 For example, patient counselling on medicines usage improves adherence, patient health outcomes, and general patients' satisfaction with services.…”

“…Traditionally, the PCC concept has not been integrated into guidelines, although WHO consider person‐centredness as a key component of healthcare quality and core competence of all healthcare professionals 16 . According to Gyllensten et al., most documents about pharmaceutical care focus on resolving pharmacotherapy problems by increasing productivity and efficiency of used resources, but less attention has been paid to PCC 17 . The heterogeneity of PCC measures and the need to continue developing and implementing person‐centred quality indicators has also been outlined 18 .…”

“…Various other studies have stressed the need to describe more transparent practices of community pharmacies in providing PCC by involving multiple stakeholders 17,19,21,22 . In the framework developed by Santana et al., the Donabedian model has been used to structure PCC implementation in healthcare.…”