Making medication communication visible in community pharmacies-pharmacists' experience using a question prompt list in the patient meeting

Svensberg, Karin; Khashi, M.; Dobric, S.; Guirguis, Lisa M.; Persson, C. Ljungberg

doi:10.1016/j.sapharm.2022.07.011

Cited by 3 publications

(2 citation statements)

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“…Few have attempted to assess question prompt lists for consultations between patients and pharmacists, with available evidence concentrating on how pharmacists use question prompt lists rather than patients’ use. 35 Thus, further research is needed to adapt these tools (e.g., Question Builder from the U.S. Agency for Healthcare Research and Quality) 36 for patients to use on visits with pharmacists. Further research is also needed to identify implementation considerations, such as where in the workflow pharmacists should elicit questions and whether there are differences in uptake of question prompt lists by electronic or hardcopy lists.…”

Section: Discussionmentioning

confidence: 99%

“…Notably, some participants also reported that they may have been able to absorb more information or voice personalized concerns had they come prepared with questions ahead of time to discuss with the pharmacist. These question prompt lists have long been studied to improve patients' involvement in decision-making and have been found to potentially improve patients' recall of discussion points, 29,30 their engagement levels, [29][30][31][32][33][34][35] and thoroughness of the visit. 31 However, to the authors' knowledge, many studies have strictly evaluated the use of question prompt lists in the context of physician visits.…”

Section: Discussionmentioning

confidence: 99%

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Patient and caregiver experience with telepharmacy in cancer care to support beginning systemic therapy: A qualitative study

Nguyen,

Mason,

Charles

et al. 2023

J Oncol Pharm Pract

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Introduction Although the COVID-19 pandemic spurred telehealth adoption for many specialties and care team roles, the patient and caregiver experience for telepharmacy visits has been relatively understudied. To our knowledge, there is a paucity of studies that have attempted to qualitatively evaluate this. This study aimed to qualitatively assess the patient and caregiver experience of telepharmacy visits in a cancer center. Methods Semistructured interviews were conducted with 21 patients with cancer and seven caregivers that had attended a telepharmacy visit between December 1, 2021, and May 24, 2022. The interviews assessed visit content, overall satisfaction, system experience, visit quality, and future preferences for pharmacy visits as telehealth versus in-person. We used both deductive and inductive coding to identify themes. Results Telepharmacy delivery was generally well-received. Reasons for having the telepharmacy visit included reviewing chemotherapy procedures, side effects to expect during treatment, providing education on recently prescribed medications, offering dietary recommendations (e.g., avoiding grapefruit juice), and performing medication reconciliation. Participants were receptive to having pharmacy visits through telehealth due to the perceived lack of a need to have a physical exam and prior relationship with the pharmacist. Participants also highlighted the main reason for the telepharmacy visits was primarily to provide patient education, which participants felt was suitable for telehealth. Conclusions The patient and caregiver experience of telepharmacy is influenced by several factors, such as ease of connectivity, communicating effectively with the pharmacist, and timing of the telepharmacy visit (e.g., immediately after picking up medications from the pharmacy). Participants’ recommendations to improve telepharmacy delivery included health systems raising awareness of telepharmacy services and providing a list of questions to patients to guide discussions.

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Section: Discussionmentioning

confidence: 99%