Co-production of service innovations through dynamic capability enhancement

The role of entrepreneurial orientation and modularity for business model innovation in service companies

“…In essence, this paper considers EO and modularity as dynamic capabilities in service firms and analyses how they influence BMI in cases of high uncertainty. Herein we aim to contribute to the new body of research on BMI, which is still fragmented with weak theoretic underpinnings (Vermeulen, 2013;Chen et al, 2015), and to service research, which has not yet embraced the ideas of BMI even though it drives service venturing and service strategy. Further, we highlight two important antecedents to BMI and link the research on business models with strategic management.…”

Editorial

“…They develop propositions regarding the level of integration of directed innovation and practice-based change activities, with resulting outcomes including collaboration and innovation. Finally, Chen, Kerr, Tsang, and Sung (2015) examine the impact of coproduction of services on innovation processes. They find that a firm's abilities to respond to changing technologies and markets may serve as mediators of the relationship between co-production and innovation.…”

Service Innovation: Panorama of Studies in Brazilian Journals in the Business Administration Area

“…In this context, the services innovation can be defined as a set of improvements in processes or in the service logics, considering the development of new essential processes for its delivery (CHEN et al, 2015). The service innovation is also defined as a new experience or services solution, which consists of one or several of the following dimensions: new service concept, new interaction with the client, new system of value/business partners, new model of revenue, new delivery system of organizational or technological service (DEN HERTOG; VAN DER AA; JONG, 2010).…”