Cloud Service Contracts: An Issue of Trust / Les contrats de service d’informatique en nuage: Une question de confiance

Bushey, Jessica; Demoulin, Marie; McLelland, Robert

doi:10.1353/ils.2015.0009

Cited by 6 publications

References 7 publications

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Records management in the cloud: From system design to resource ownership

Richards

2017

Asso for Info Science & Tech

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New technology implementations impact organizational behavior and outcomes, sometimes in unintended ways. A combination of design decisions, altered affordances, and political struggles within a state cloud computing implementation reduced levels of service among records management professionals, in spite of their strongly expressed desire to manage records with excellence. Struggles to maintain ownership and control over organizational processes and resources illustrate the power dynamics that are affected by the design of a new system implementation. By designing the system with a single goal in mind (centralization to reduce costs), strategic management failed to consider otherwise predictable outcomes of reducing the resources controlled by a group with lesser power and increasing the resources controlled by an already dominant power within the institution. These findings provide valuable insights into the considerations which cloud computing designs should take into account. They also offer an understanding of changing educational requirements for records management workers to engage more effectively across occupations in technologically changing environments and the potential risks that cloud computing provide to productivity. The research was comprised of an extensive literature review, a grounded theory methodological approach, and rigorous data collection and synthesis via an empirical case study.

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Records management in the cloud: From system design to resource ownership

Richards

2017

Asso for Info Science & Tech

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Using the cloud for records storage: issues of trust

McLeod

Gormly

2017

Arch Sci

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Organisations cannot avoid working in the cloud and therefore records are being stored in the cloud either by design or by default. This raises important issues of trust in using third-party cloud service providers for storing records and digital archival collections. What factors contribute to trust in the decision-making process? What are the implications that archives and records (ARM) professionals need to understand and assess? This article discusses findings from an international research project that explored issues of trust in the context of the economics of cloud storage services. The most significant issues of trust to emerge were trust in the sustainability and continued economic viability of cloud storage services. Whilst anticipated costs savings (software, hardware, human) was the most frequently cited reason for adopting a cloud storage service, the research revealed that very few organisations or ARM professionals had actually estimated the costs, suggesting decision-making processes are inadequate. A basis for trust in cloud storage solutions might be found in the enhancement of checklists and other guidance documents for ARM professionals to address economic considerations.

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¿Riesgos despejados? Estrategias proactivas como servicio en entornos de <em>Cloud Computing</em>

Cabero¹,

Padrón²

2018

Rev. esp. doc. cient.

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Resumen: Es una realidad insoslayable el incremento del uso de servicios de Cloud Computing en las organizaciones debido a las ventajas que conlleva. Los gestores de documentos deben adoptar una posición proactiva, asesora y comprometida ante el empleo de dichos servicios, caracterizados por cierta opacidad, fundamentada en el desconocimiento de su funcionamiento y regulación, hecho que suscita reticencias para su adopción. En el estudio, de naturaleza descriptiva y sustentado en un notable número de fuentes heterogéneas, se sistematizan las amenazas derivadas de la gestión y almacenamiento en dichos servicios, a la par que se establecen estrategias de actuación, tanto ante la concreción de acuerdos como para su contratación. Su finalidad es la de sensibilizar al profesional sobre su potencial labor asesora y de control para asegurar la continuidad digital y la preservación de los recursos documentales en la nube.Palabras clave: archivos en la nube; servicios en la nube; riesgos; acuerdos de servicios en la nube; preservación en la nube. Cleared risks? Proactive strategies as service in Cloud Computing contextsAbstract: The increasing use of Cloud Computing services at organizations is an undeniable reality nowadays. Record managers must then adopt a proactive and compromised position, giving advice to users. However, as a consequence of lack of knowledge in the function and regulation of the field, the implementation of those services faces no little confrontation. This descriptive essay, supported by a relevant number of heterogeneous resources, systematizes the menaces of managing and storing information with these services. At the same time, the study establishes a set of actionstrategies for both reaching and hiring agreements. The objective of the paper is, therefore, to make the professional aware of the potential of these services as assessing and controlling tools, as well as ensuring the digital continuity and the record resources preservation in the Cloud.Keywords: records in the Cloud; services in the Cloud; Risks; agreement of services in the Cloud; preservation in the Cloud.

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Cloud Service Contracts: An Issue of Trust / Les contrats de service d’informatique en nuage: Une question de confiance

Cited by 6 publications

References 7 publications

Records management in the cloud: From system design to resource ownership

Records management in the cloud: From system design to resource ownership

Using the cloud for records storage: issues of trust

¿Riesgos despejados? Estrategias proactivas como servicio en entornos de <em>Cloud Computing</em>

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