Citizens’ Satisfaction with Government in a Highly Corrupt Public Life: Role of Trust in Democracy and Civil Society Participation in Somalia

Mishra, Santap Sanhari; Abdullahi, Mohamud Mohamed

doi:10.1177/0021909619900193

Cited by 14 publications

(6 citation statements)

References 70 publications

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“…Among the influencing factors of the relationship between government performance information and public satisfaction, trust in government is a variable that scholars pay more attention to. Limited studies regard it as a mediator variable (Alkraiji, 2020;Mishra and Abdullahi, 2020;Mishra and Momin, 2019;Park and Blenkinsopp, 2011;Wang and Niu, 2020), while few studies consider it a moderating variable of government performance affecting citizen satisfaction. Generally speaking, previous studies have paid insufficient attention to political factors, such as trust in government, that affect citizen satisfaction (Jia et al, 2018).…”

Section: Trust In Government and Equivalent Framing Effect Of Citizen...mentioning

confidence: 99%

Is citizen satisfaction affected by the equivalent framing effect? A study based on situations involving poor government performance

Gao,

Wang,

Shen

2023

International Review of Administrative Sciences

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Although numerous studies have confirmed the existence and possible limitations of the equivalent framing effect in performance information evaluation, few studies have examined the conditions under which this framing effect works or does not work. This paper explores the equivalent framing effect of citizen satisfaction in the case of poor government performance by using two investigation experiments, and examines the boundary conditions of this effect in terms of performance information sources and trust in government. The results show that citizen satisfaction is higher when performance information is framed positively, rather than negatively. The findings demonstrate that the equivalent framing effect of citizen satisfaction is moderated by performance information sources and trust in government. This result indicates that equivalent framing effect has a certain fragility, showing heterogeneity with different sources of performance information and different levels of public trust in the government. Points for practitioners Truthfully reporting poor performance is the basic requirement for local governments. This study reminds government staff that, on the one hand, low performance is not a scourge, and small changes in poor performance reports may significantly change citizen satisfaction. On the other hand, it is not a panacea to improve citizen satisfaction simply by changing the presentation of performance information. The government should make more efforts to improve the public's confidence in performance information and the government.

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Section: Trust In Government and Equivalent Framing Effect Of Citizen...mentioning

confidence: 99%

Is citizen satisfaction affected by the equivalent framing effect? A study based on situations involving poor government performance

Gao,

Wang,

Shen

2023

International Review of Administrative Sciences

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“…Despite political corruption and bureaucratic corruption, there are other forms of corruption such as; bribery, fraud, embezzlement, Extortion, Favoritism and Nepotism (Urien, 2012). However, the common issue that people generally understand is that corruption is the biggest difficulty and hindrance of human development (Mishra and Abdullahi, 2020).…”

Section: Corruptionmentioning

confidence: 99%

Socioeconomic Consequences of Corruption and Financial Crimes

Kulmie,

Hilif,

Hussein

2023

IJEFI

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Corruption and financial crimes are major obstacles to the socioeconomic development of many countries in the world. This study employed descriptive research design to assess the socioeconomic consequences of these crimes. The data were collected through questionnaire from 200 respondents. The study results indicate that financial crimes and corruption both have significant socioeconomic consequences by destroying public confidences, weakening public service delivery such as education, health service, it also demolishes private sector particularly small business growth which ultimately affect employment level, GPD and, life expectancy, defeat culture, values, ethics of the society and finally eliminates trust, partnership and collaboration among business organization, public institutions, and society. Moreover, the socioeconomic consequences of these crimes include inequality and poverty in the country. The study recommends strengthening the capacity of public institutions, good governance, strengthening internal control systems, establishing effective monitoring frameworks, promoting accountability and transparency of the public sector, establishing legal frameworks and anti-corruption strategies, and supervision mechanisms in public institutions.

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“…The Agency Theory (AT) is first "proposed by Stephen Ross and Barry Mitnick" (Mitnick, 2019); and it is an organizational economic approach to motivation within organizations. Whereas, others argued that the AT theory that the PS is supposed to provide public duties to the users is popular with economists, like Klitgaard, 1988and 1991as well Rose-Ackerman, 1975and 1978(Mishra & Abdullahi, 2020. The AT (PAT) assumes that actors in the PS have personal ambitions and self-interests that need to be controlled contrary to the TPA that largely relies on trust (Røiseland et al, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Agency Theory: Its Discourse and Practice in the Selected Public-Sectors

Mengiste

2022

JSSMS

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This research investigates the discourse and practice of Agency Theory (AT) in the selected public-sectors of Ethiopia. The Agency Theory is assumed to bring about efficiency and accountability of the public-sector by adopting a contract and Pay-for-Performance (PFP) scheme; however, performance and citizens-cum-customers satiety was not improved as envisioned. Thus, to investigate this problem, the researcher has employed the mixed methods approach and, hence the cross-sectional design, where data has been collected at a point in time from selected public-sector employees to respond to the research problem and questions. To gather data, measurement scales like Binary and Likert Scales and research instruments like Self-Completion Questionnaires (SCQ), Semi-Structured Interviews (SSI), and Secondary Sources (SS) have been carried out at different tiers of government. The results indicated that the complex contexts like “Diverse Objectives, Public Values, and Diffuse Power” in the selected public-sectors required the co-existence of different initiatives and approaches based on what works and what does not work standard. Therefore, this study recommended adopting the home-grown reform system: The needed competencies that include the Traditional Public Administration (TPA), New Public Management (NPM), or Public Service Motivation (PSM) in the selected public-sectors based on the fitting contexts could increase the likelihood of performance enhancement.

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Citizens’ Satisfaction with Government in a Highly Corrupt Public Life: Role of Trust in Democracy and Civil Society Participation in Somalia

Cited by 14 publications

References 70 publications

Is citizen satisfaction affected by the equivalent framing effect? A study based on situations involving poor government performance

Is citizen satisfaction affected by the equivalent framing effect? A study based on situations involving poor government performance

Socioeconomic Consequences of Corruption and Financial Crimes

Agency Theory: Its Discourse and Practice in the Selected Public-Sectors

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