Chinese Outbound Tourism

Arlt, Wolfgang Georg; Burns, Peter

doi:10.1080/21568316.2013.789656

Cited by 23 publications

(20 citation statements)

References 1 publication

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“…A considerable body of specialised work on the travel behaviour of Chinese tourists has already emerged in the last few years (Arlt, 2006), and focuses for instance on their expectations (Li et al, 2011), shopping behaviours (Choi et al, 2008;Xu & McGehee, 2012), attitudes, constraints and use of information sources (Sparks & Pan, 2009), and reference group influences . There is far less work, however, on the travel behaviour of Brazilian, Russian and/or Indian tourists.…”

Section: Cross-cultural Issues In Emerging Marketsmentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

563

333

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Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.Keywords: consumption; travel; behaviour; marketing; research agenda Introduction Consumer behaviour (CB) involves certain decisions, activities, ideas or experiences that satisfy consumer needs and wants (Solomon, 1996). It is 'concerned with all activities directly involved in obtaining, consuming and disposing of products and services, including the decision processes that precede and follow these actions' (Engel, Blackwell, & Miniard, 1995, p. 4). CB remains one of the most researched areas in the marketing and tourism fields, with the terms 'travel behaviour' or 'tourist behaviour' typically used to describe this area of inquiry. Few comprehensive reviews of the literature on CB concepts and models exist in the field of tourism. Exceptions include Moutinho (1993) who reviews the social and psychological influences on individual travel behaviour with the aim of developing a model of tourist behaviour and Dimanche and Havitz (1995) Tourism, 2014 Vol. 17, No. 10, 872 -909, http://dx.doi.org/10.1080/13683500.2013 four concepts (ego-involvement, loyalty and commitment, family decision-making and novelty-seeking) in an attempt to methodologically advance CB in tourism studies.A lack of comprehensive reviews is not only due to the extensive breadth of the topic area itself, but also because travel behaviour is generally considered as a continuous process that includes varied yet inter-correlated stages and concepts that cannot always be analysed separately (Mill & Morrison, 2002). Tourism researchers have reviewed individual concepts (e.g. Riley, Niininen, Szivas, & Willis, 2001, on loyalty), specific influences (e.g. Moutinho, 1993, on social influences on CB), and particular research contexts (e.g. Hong, Lee, L...

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Section: Cross-cultural Issues In Emerging Marketsmentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

563

333

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“…In the academic field, a substantial body of literature has been developed around China outbound tourism (e.g., Arlt, 2006;Dai, Jiang, Yang, & Ma, 2013;Huang & Hsu, 2009;Keating & Kriz, 2008;Li, Lai, Harrill, Kline, & Wang, 2011;Sparks & Pan, 2009;Zhang & Lam, 1999;Zhang, Ma, & Qu, 2012). In a recent review article, Jin and Wang (2016) identified 161 articles published in 16 top tourism and hospitality journals between 2000 and 2014.…”

Section: Introductionmentioning

confidence: 99%

Chinese outbound travel: Understanding the socioeconomic drivers

Huang

Wei

2017

Journal of Tourism Research

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This study used a national sample (N = 36,490) of Chinese urban residents to examine the relationship between outbound travel intention and some key demographic, economic, and geographic variables. Findings indicate that education, income, and paid vacation days significantly predicted outbound travel intention. Compared to residents in Tier-4 cities in China, those in Tier-1, -2, and -3 cities had higher probability of choosing outbound travel by 13.1%, 30.9%, and 15.3%, respectively. This study draws meaningful connections between Chinese outbound tourism and the social and economic realities in China and offers an alternative approach to understanding Chinese outbound tourism.

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“…It is also suggested that a significant number of middle class will be traveling, leading to a rise in demand for hotel services (Arlt, 2006). Such outlook offers hoteliers not only ample business opportunities, but also challenges to meet customers' demand.…”

Section: The Importance Of Chinese Marketmentioning

confidence: 99%

Exploring Perceived Fairness in Hotel Service Recovery: The Case of Kingdom Plaza, Wuhan

Chen¹,

Lee²,

Weiler³

2014

Asia-Pac J Innov Hosp Tour

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The purpose of this study is to explore Chinese hotel consumers' fairness perceptions of service recovery. The number of Chinese hotel guests who had participated in this questionnaire survey study was 460. The measures were adopted from previous studies and data were collected in a hotel lobby from Wuhan. The findings confirmed the importance of compensation to Chinese consumers whilst highlighting Chinese hotel consumers' emphasis on interactional fairness. Chinese hotel consumers' lack of knowledge in procedural fairness has also been revealed.

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Chinese Outbound Tourism

Cited by 23 publications

References 1 publication

Consumer behaviour in tourism: Concepts, influences and opportunities

Consumer behaviour in tourism: Concepts, influences and opportunities

Chinese outbound travel: Understanding the socioeconomic drivers

Exploring Perceived Fairness in Hotel Service Recovery: The Case of Kingdom Plaza, Wuhan

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