Changes in consumer behaviour – the challenges for providers of tourist services in the destination

Abstract

The article studies the manner in which contents of services of tourist products at the destination are specialised, according to the needs and requirements of tourists. The first part highlights a theoretical review on the history of the tourism industry with emphasis on motives as a key factor, which is important in tourist decision-making when choosing the destination. In order to study the level of the specialisation of tourist offers in Dubrovnik particularly, in accordance with needs of tourists, the research was focused on: (1) tourist behaviour in terms of selection of key factors that meet tourist needs, important when making decisions about travelling to a destination; and (2) attitudes of the tourist consumers in accordance with the level of specialised contents of services used. Using the method of inferential statistics, the empirical research was conducted on a sample size of 327 tourists. Demographic characteristics and characteristics of the tourists' stay in Dubrovnik were taken into account, considering the assessment level of the specialisation and defining the main factors that influence the selection of a destination. Our findings speak in favour of the majority of services in Dubrovnik having specialised features and content, in accordance with the needs of tourists.

Profiling the participants in creative tourism activities: Case studies from small and medium sized cities and rural areas from Continental Portugal

“…With the diffusion of the concept of prosumer – a fusion of the words “producer” and “consumer” – since that time, the consumer has become the producer of many of the products and experiences he consumes. The diffusion of this concept coincides with the emergence of a new generation of tourists, also called “qualified consumers” or “creative consumers” ( Carvalho, Ferreira, & Figueira, 2016 ; Mihajlović & Koncul, 2016 ; Pappalepore, Maitland, & Smith, 2014 ; Richards, 2010a ; Richards & Wilson, 2006 ; Zhang & Yu, 2018 ), postmodern travellers ( Carvalho et al, 2016 ; Jelinčić & Žuvela, 2012 ; O’Dell, 2007 ; Pappalepore et al, 2014 ; Tan, Luh, & Kung, 2014 ) or “creative tourists” ( Raymond, 2003 ; Smith, 2016 ; Tan et al, 2014 ; Zhang & Yu, 2018 ).…”

“…They seek memorable events ( Pine & Gilmore, 1999 ) and usefulness rather than novelty ( Tan, Kun, & Luh, 2013 ). There are mindful visitors ( Moscardo, 1996 ) who want to become a part of the destination’s everyday dynamics ( Ilincic, 2014 ) and ask for active participation and greater involvement with the local community ( Carvalho et al, 2016 ; Mihajlović & Koncul, 2016 ; Ohridska-Olson & Ivanov, 2010 ; Richards, 2003 ; Richards & Raymond, 2000 ; Richards & Wilson, 2007 ; Smith, 2016 ; Zhang & Yu, 2018 ).…”

Dampak Usia, Struktur Keluarga, dan Tingkat Pendidikan Terhadap Perilaku Konsumen (Pengunjung) Destinasi Wisata di Kabupaten Tangerang

“…Variabel struktur keluarga diukur dengan skala ordinal, yakni memberikan skor keluarga tunggal = 1, keluarga tanpa anak = 2, keluarga satu anak = 3, dan keluarga lebih dari dua anak = 4 (Bernini & Cracolici, 2015;Kozak, 2010). Variabel usia juga diukur dengan skala ordinal yang membagi tiga kategori, yakni generasi muda = 1, generasi dewasa = 2, dan generasi senior = 3 (Mihajlović & Koncul, 2016;Tomić et al, 2019). Variabel tingkat pendidikan diukur dengan skala ordinal dan memberikan skor jika tidak sekolah/ tidak lulus = 0, tamat SD/sederajat = 1, tamat SMP/sederajat = 2, tamat SMA/sederajat = 3, tamat diploma 1 -3 = 4, tamat S1/D4 = 5, dan S2 -S3 = 6 (Batra, 2009;Glover & Prideaux, 2009).…”

“…Perubahan perilaku konsumen/pengunjung terhadap destinasi wisata ditentukan dari beberapa faktor diantaranya jenis kelamin, usia, pendidikan, dan struktur keluarga yang termasuk ke dalam struktur demografi, tingkat pendidikan, dan pendapatan (Bernini & Cracolici, 2015;Glover & Prideaux, 2009;Kozak, 2010;Mihajlović & Koncul, 2016;Mumuni & Mansour, 2014;Tomić et al, 2019). Berdasarkan studi tersebut, peneliti Jurnal Inovasi Pendidikan Ekonomi, Open Access Journal: http://ejournal.unp.ac.id/index.php/jipe menyimpulkan bahwa faktor yang mempengaruhi perilaku perubahan perilaku pengunjung destinasi berdasarkan usia, tingkat pendidikan, dan struktur keluarga.…”

Cyber attacks on hospitality sector: stock market reaction

“…The growth of ICTs means tourists can easily connect to hospitality businesses (Buhalis and Law, 2008). Moreover, digitalization has changed tourism consumer behavior dramatically in the areas of information search, destination/product consumption and post-experience engagement (Mihajlović and Koncul, 2016; Mills and Law, 2004; Morrison et al , 2001).…”