2016
DOI: 10.1016/j.rai.2016.03.001
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Change and innovation: an observable relationship in services?

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Cited by 9 publications
(5 citation statements)
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“…In the scientific literature, many authors talk about the term of change when product innovations are concerned (Reguia, 2014;Moreira et al, 2016;Avadikyan et al, 2016;Larsson, 2017). Product innovation is about leading change.…”
Section: Literature Reviewmentioning
confidence: 99%
“…In the scientific literature, many authors talk about the term of change when product innovations are concerned (Reguia, 2014;Moreira et al, 2016;Avadikyan et al, 2016;Larsson, 2017). Product innovation is about leading change.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Therefore, the final user is active and their experience is the output of the process. About 70% of studies on innovation in services have been conducted since 2010 [16], so this topic is truly new in terms of research.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Due to the growth and success of service sectors and the expanding dominance of the service sector in the global economy, the need to explore and examine the significance of this paradigm has started to evolve (Ferraz & Santos, 2016). Moreira et al (2016) deliberate that "the immense strategic significance of TICs in the service sector and the high level of contention in this industry is clear to spend more attention investigating the relationship between TICs and competitive performance in service firms." Therefore, the problem of this study is to identify if TICs have the same influence on FP in the service sector as in other sectors.…”
Section: Introductionmentioning
confidence: 99%