Cashless Transactions: A Study on Intention and Adoption of e-Wallets

Yang, Marvello; Mamun, Abdullah Al; Mohiuddin, Muhammad; Nawi, Noorshella Che; Zainol, Noor Raihani

doi:10.3390/su13020831

Cited by 137 publications

(242 citation statements)

References 42 publications

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“…Numerous antecedent variables were applied to predict the adoption of technology in previous studies in which they have found that among the factors were perceived usefulness (Yang et al, 2021;Intarot, 2018;Shankar & Datta, 2018;Mun et al, 2017;Sidek, 2015;Akturan & Tezcan, 2012), perceived ease of use (Yang et al, 2021;Chawla & Joshi, 2020;Grover, Kar, & Janssen, 2019;Ilavarasan Mehrad & Mohammadi, 2017;Roy & Sinha, 2017;Trivedi, 2016), perceived security (Wong & Mo, 2019;Batra & Kalra, 2016;Varsha & Thulasiram, 2016;Liu et al, 2012) and subjective norms (Sarika & Vasantha, 2019;Lwoga & Lwoga, 2017;Cao, et al, 2016;Oliveira et al, 2016;Amoroso & Magnier, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

Factors Influencing The Intention to Adopt eWallet among Students of Universiti Putra Malaysia

Osman¹,

Yi²

2021

IJARBSS

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This research is aimed to investigate the factors influencing student's intention to adopt eWallet in Universiti Putra Malaysia. A total of 200 students from Universiti Putra Malaysia participated in this research where they were chosen through simple random sampling method and systematic sampling method. Data were collected through self-administered questionnaires. Categorical scale and five-point Likert scale were applied to analyze the background of respondents, as well as to measure the independent and dependent variables respectively. The findings form the Pearson Correlation analysis showed that UPM students' intention to adopt eWallet had positive relationship with perceived usefulness (r=0.846, p=0.001), perceived ease of use (r=0.773, p=0.001), perceived security (r=0.397, p=0.001) and subjective norms (r=0.528, p=0.001). Meanwhile, based on the results of multiple linear regression analysis, the model contributed a total of 77.1% and perceived usefulness appeared as the most significant factor that contributed to the intention to adopt eWallet among UPM students. Hence, the findings of this study were useful for eWallet companies and developers in providing better understanding about factors that influence consumers' intention to adopt eWallet in order to enhance their applications and fulfil what consumers really want.

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Section: Literature Reviewmentioning

confidence: 99%

Factors Influencing The Intention to Adopt eWallet among Students of Universiti Putra Malaysia

Osman¹,

Yi²

2021

IJARBSS

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“…There was an increase in online transactions and the use of FDAs as a result of the measures adopting the use of cashless transactions for the purchase of goods and services to avoid direct contact between people [14][15][16]. The consumption and the transaction habits have accelerated from the traditional cash and in-store services towards online-to-offline services, facilitated by online payment platforms and applications, including FDAs.…”

Section: Introductionmentioning

confidence: 99%

Factors Determining the Behavioral Intention of Using Food Delivery Apps during COVID-19 Pandemics

Muangmee

Kot

Meekaewkunchorn

et al. 2021

JTAER

152

104

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The purpose of this study was to investigate the factors determining the behavioral intention of using food delivery apps (FDAs) during COVID-19 pandemics, under a case study of Bangkok, Thailand. The study was necessitated by the increased use of FDAs during the lockdown; online transactions were considered important in preventing the spread of the virus. The study used quantitative techniques involving structural equation model (SEM) to evaluate the effects of exogenous variables on endogenous variables. Primary data were collected from people who had installed and used FDAs. The findings indicated that performance expectancy, effort expectancy, social influence, timeliness, task technology fit, perceived trust, and perceived safety significantly influence the behavioral intention to use (BIU) to use food delivery apps during the COVID-19 pandemic. To this end, effort should be intensified to study and understand FDAs as it pertains to safety and usage.

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“…However, it has been reported that with such changes, it is important to mention that with such electronic transactions, personal information and the monetary transaction being shared. based on that, some scholars mentioned that there is a need more than before to focus more on the consumer protection, privacy, security and trust that is related to use e-payment transactions (Bashir et al, 2021;Yang et al, 2021). For example, trust is essential for efficient interactions and secure payments in online interactions conducted in electronic commerce (e-commerce) systems, as online interactions lack the face-to-face interface (Al-Dala'in et al, 2009;Ameen et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

The moderation effect of gender on accepting electronic payment technology: a study on United Arab Emirates consumers

Alshurideh

Kurdi

Masa'deh

et al. 2021

RIBS

123

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Purpose This paper aims to investigate if perceived security, trust and perceived privacy affect both perceived usefulness and perceived ease of use. Also, the study explores if trust, perceived usefulness and perceived ease of use influence consumers’ intentions to use the e-payment system which is supported by testing the moderation effect of gender on the intention to use such systems in the higher education institutes. Design/methodology/approach In total, 850 participants from United Arab Emirates (UAE) universities have filled an online questionnaire prepared for these aims. The survey instrument is composed of 22 items. The primary data was used to test the study model, proposed constructs and the study hypotheses using the Smart PLS Software. Findings The research confirmed that perceived security, trust and perceived privacy affect both perceived usefulness and perceived ease of use. Also, the study found that trust, perceived usefulness and perceived ease of use have anticipated the significance of consumers’ intention to use e-payment system which is found also moderated by gender. Research outcomes indicated an important contribution towards the acceptance of e-payment systems and the common design of e-commerce systems. Originality/value Research outcomes have indicated an important contribution toward the acceptance of e-payment systems and the common design of e-commerce systems. Additionally, this study helped in increasing the reader’s understanding of various aspects of e-commerce, specifically consumers’ trust and privacy protection which consequently allows the online sellers to formulate appropriate strategies and actions imperative to serve the online purchasers and target the internet users.

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Cashless Transactions: A Study on Intention and Adoption of e-Wallets

Cited by 137 publications

References 42 publications

Factors Influencing The Intention to Adopt eWallet among Students of Universiti Putra Malaysia

Factors Influencing The Intention to Adopt eWallet among Students of Universiti Putra Malaysia

Factors Determining the Behavioral Intention of Using Food Delivery Apps during COVID-19 Pandemics

The moderation effect of gender on accepting electronic payment technology: a study on United Arab Emirates consumers

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