Factors Influencing The Intention to Adopt eWallet among Students of Universiti Putra Malaysia

Abstract

This research is aimed to investigate the factors influencing student's intention to adopt eWallet in Universiti Putra Malaysia. A total of 200 students from Universiti Putra Malaysia participated in this research where they were chosen through simple random sampling method and systematic sampling method. Data were collected through self-administered questionnaires. Categorical scale and five-point Likert scale were applied to analyze the background of respondents, as well as to measure the independent and dependent variables respectively. The findings form the Pearson Correlation analysis showed that UPM students' intention to adopt eWallet had positive relationship with perceived usefulness (r=0.846, p=0.001), perceived ease of use (r=0.773, p=0.001), perceived security (r=0.397, p=0.001) and subjective norms (r=0.528, p=0.001). Meanwhile, based on the results of multiple linear regression analysis, the model contributed a total of 77.1% and perceived usefulness appeared as the most significant factor that contributed to the intention to adopt eWallet among UPM students. Hence, the findings of this study were useful for eWallet companies and developers in providing better understanding about factors that influence consumers' intention to adopt eWallet in order to enhance their applications and fulfil what consumers really want.

Factors Affecting Acceptance of E-Wallets Among UiTM Melaka Students

“…In addition, perceived ease of use (β=--0.004, p=0.926) indicated that for every 1 unit increase in perceived ease of use, the behavioral intention to use (BIU) e-wallet among UiTM Melaka students will decrease by 0.004 units. Because it had the highest regression coefficient (=0.523) and was similar to the finding made by Osman et al (2021), who found that perceived usefulness was the greatest influencing factor towards students at UPM's intention to adopt an electronic wallet because it had the highest regression coefficient (=0.612), we can conclude from these results that students at UiTM Melaka believed perceived usefulness to be the most significant factor affecting their behavioural intention to use an electronic wallet.…”

“…Karim et al (2020) found that perceived usefulness, perceived ease of use, and privacy are additional important factors to consider when analyzing behavioral intentions to use an e-wallet. Osman & Yi (2021) in their findings indicated that intention to use an e-Wallet among UPM students was positively correlated with perceived usefulness, perceived ease of use, and perceived security while perceived usefulness stood to be the most significant factor. It showed that the UPM students have the highest intention to use e-wallets.…”

“…According to Osman et al (2021), there is a significant relationship between UPM students' intentions to adopt an e-wallet and their perception of security. This study's findings also demonstrate a significant correlation between perceived security (PS) and behavioral intention to use (BIU) an electronic wallet (r=0.617**, p=0.000), and H3 was accepted.…”

“…The type of digital transactions that e-wallets support is based on the systematic use of a quick-response code (QR) code generated by the seller for the buyer to use during transactions (Kasirye & Marsum, 2021). Osman & Yi (2021) stated that nowadays, e-wallet has become practical and accessible in high-volume and low-value situations for instance parking, transit, fast food restaurants, and convenience stores. An e-wallet is digital like a real wallet, with the exemption that money is digital, and it functions as an app on a smartphone that can be done by filling up the wallet with cash via credit cards, debit cards, and online bank transfers (Comparehero.my, 2022).…”

“…Most Malaysians have extremely limited knowledge and do not realize how accessible and convenient e-Wallet is. According to Osman & Yi (2021), despite the rapid growth possibility of e-wallets and their ongoing interest in Malaysia, there is still a lack of awareness concerning the characteristics of e-wallet users in Malaysia and their potential influence on consumer marketing. Digital wallet usage had been flourishing quickly in Malaysia over the last couple of years, and there are more than 40 digital wallet licenses issued by Bank Negara Malaysia (Raimee et al, 2021).…”