Business Intelligence in Balanced Scorecard:Bibliometric analysis

Żółtowski, Dariusz

doi:10.1016/j.procs.2022.09.470

Cited by 7 publications

(3 citation statements)

References 10 publications

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“…Thus, SMEs will have to rely more heavily on Business Intelligence systems to stay ahead of trends and developments in events. Business Intelligence users are beginning to demand real-time analysis of their activities, especially those engaged in "frontline" activities [ 3 , 35 , 36 ]. They monitor developments and constantly look for new and up-to-date information in the same way that they monitor stock prices online.…”

Section: Discussionmentioning

confidence: 99%

“…BI is not a product or technology that can be bought and placed in a business to address problems, even though many tools on the market can assist in the implementation of such systems. As a result, BI integrates products, technology, and processes to arrange the crucial data that management should use to boost the performance and revenues of the company [ 3 , 4 ].…”

Section: Introductionmentioning

confidence: 99%

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Business intelligence model empowering SMEs to make better decisions and enhance their competitive advantage

et al. 2023

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Small and medium-sized businesses (SMEs) typically steer clear of implementing business intelligence (BI) systems because they feel that this sort of modeling is complicated and costly. But the market for business intelligence (BI) has evolved quickly. New opportunities like cloud computing have greatly lowered prices and eventually made it possible to design integrated solutions that are only intended for SMEs. In addition to highlighting the research trends in the sector under investigation, this paper explores the function of business intelligence in enhancing the decision-making process and competitive advantage of SMEs. The research subject has been approached using bibliometric analysis using the R package. The display of the results was done with the aid of Biblioshiny and VOSviewer's bibliometric tools. The study highlighted that SMEs have started integrating Business Intelligence systems. However, a new business model that will combine business analytics and will ensure to SMEs that emerging technologies will not affect them negatively is crucial. Thus, this research proposes the development of a new business model that will be based on Business Intelligence and Technology–organization–environment framework (TOE) framework, which helps SMEs to feel safe with emerging technologies.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Business intelligence model empowering SMEs to make better decisions and enhance their competitive advantage

et al. 2023

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“…Based on the knowledge of the managers, it seems reasonable to link the implementation of the BSC with a special incentive program for the company's employees. The implementation of an incentive system based on the results of the BSC will make each employee aware of the personal benefits resulting from the employee's extraordinary efforts associated with the implementation of the corporate strategy [31]. This means that every employee in the company decides whether the strategy defined by the board of directors is implemented or not.…”

Section: Introductionmentioning

confidence: 99%

Concept for the Customer Perspective of the Balanced Scorecard (BSC) System in Bus Transport Companies in the Slovak Republic

Kicova,

Rosnerova,

Ponisciakova

et al. 2023

Systems

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Customer awareness and customer satisfaction are generally important attributes for the success and competitiveness of any business. In some sectors, they are studied very intensively; in others, they are neglected. In the field of transport services, it is important that the attitudes of customers are sufficiently monitored because public passenger transport has a lot of individual competition. Only satisfied customers can prefer public transportation over their own. In this context, this contribution analyses customer requirements and their satisfaction with bus public transport in the Slovak Republic. The opinions of customers are supplemented in this article with those of strategic managers. We ascertained customer requirements through questionnaire surveys. Using theoretical knowledge, we established hypotheses, which were subsequently verified using the selected statistical methods. Based on the findings, we proposed the concept of the target perspective of the BSC system for bus transport companies in the Slovak Republic in an effort to increase their competitiveness. Our procedure was also based on knowledge that is the output of various research studies in this area. Their results show that marketing strategies are considered the most important part of strategic management. Today, it is common in many industries that all business entities offer the same product at the same price under approximately the same technological conditions and with the assistance of equally well-equipped personnel. Therefore, a correctly set marketing strategy can also be the key to business success in transport services. The methods used in this paper were analysis, synthesis, questionnaire surveys, and the selected managerial and statistical methods. Our goal was to propose a concept of the customer perspective of the BSC system based on the analysis of customer requirements. We are convinced that the results of our survey can contribute to increasing the competitiveness of not only bus carriers in Slovakia, but also in other EU countries.

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Business Intelligence in Healthcare: A Review of Knowledge Structures and Level of Analysis

Purnomo,

Firdaus,

Maulana

et al. 2024

Lecture Notes in Electrical Engineering

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Business Intelligence in Balanced Scorecard:Bibliometric analysis

Cited by 7 publications

References 10 publications

Business intelligence model empowering SMEs to make better decisions and enhance their competitive advantage

Business intelligence model empowering SMEs to make better decisions and enhance their competitive advantage

Concept for the Customer Perspective of the Balanced Scorecard (BSC) System in Bus Transport Companies in the Slovak Republic

Business Intelligence in Healthcare: A Review of Knowledge Structures and Level of Analysis

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