“…The performance assessment in the empirical literature can be generally divided into two groups, with the first one focusing on the use of accounting ratios and the second stream concentrating on the use of parametric or non-parametric operational research methods. In particular, the use of non-parametric data envelopment analysis has been gaining popularity in estimating efficiency in various economic sectors, including the high technology industry (An et al, 2020); the hotel sector (Assaf et al, 2010;Yin et al, 2020;Yu & Chen, 2020); insurance industry (Barros et al, 2010;Cummins et al, 2010;Eling & Jia, 2019;Eling & Luhnen, 2010): telecommunications industry (Bayraktar et al, 2012;Sahoo & Sahoo, 2020); transportation industry (Chang et al, 2013;Merkert & Hensher, 2011;Stefaniec et al, 2020;Wu & Goh, 2010;Yu, 2010); iron and steel industry (He et al, 2013;Lee et al, 2019); the tourism industry (Pestana et al, 2011;Song & Li, 2019); the agricultural sector (Picazo-Tadeo et al, 2011;Wang & Feng, 2020); the hospital sector (Rouyendegh et al, 2019); petroleum industry (Sueyoshi & Goto, 2012;Wang et al, 2019); the education sector (Aparicio et al, 2019;Thanassoulis et al, 2011); and the energy industry (Wang et al, 2013;Wanke et al, 2020;Zhou et al, 2012Zhou et al, , 2013. Also, the DEA models have been applied to analyse the efficiency level in various business-related operational issues, including supply chain management (Azadi et al, 2015;Malesios et al, 2020;Mirheda...…”