Business Communication Practices From Employers’ Perspectives

Coffelt, Tina A.; Baker, Matthew; Corey, Robert C.

doi:10.1177/2329490616644014

Cited by 33 publications

(35 citation statements)

References 33 publications

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“…Other than oral and communication skills, employers also demand the ability to make use of visual and electronic communication as part of business communication skills (Coffelt, Baker, & Corey, 2016). Employees need to be able to communicate visual elements such as display boards, photos, and graphics, in addition to communicate via electronic media like telephone, email, and message service.…”

Section: Resultsmentioning

confidence: 99%

The Effectiveness of Blended Learning in Improving Students’ Workplace Communication Skills: A Case Study on Olive Website Test Result

et al. 2020

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The research aimed to investigate the effectiveness of using blended-learning instruction in improving students’ communication skills at Sekolah Vokasi Universitas Gadjah Mada. They were required to take the Test of English for Vocational Students (TEVOCS) and it indicated that there was a gap between listening and speaking ability as presented in the test scores. To support the improvement of both skills, blended-learning instruction was designed and carried out in the forms of online listening activities via Online Listening for Individual Practice (OLIVE) website and offline meeting for speaking activities. The research used experimental research, which referred to the results of pre-test and post-test scores of the group. The participants of the research were 275 students from three departments of Sekolah Vokasi Universitas Gadjah Mada; Language, Arts, and Cultural Management department; Engineering department; as well as Economic and Business department academic year 2019/2020. The pre-test and post-test scores show improvement in students’ performance in both skills. The result of the t-test also shows that there is significant improvement after the application of blended-learning instruction.

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Section: Resultsmentioning

confidence: 99%

The Effectiveness of Blended Learning in Improving Students’ Workplace Communication Skills: A Case Study on Olive Website Test Result

et al. 2020

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“…Such constraint is methodologically necessary for rigorous survey design; however, it also limits participants' freedom to respond spontaneously to the research question. To promote more spontaneous responses, at least one study (Coffelt, Baker, & Corey, 2016) asked employers to respond in…”

Section: Communication Skillsmentioning

confidence: 99%

Employers’ Perspectives on Workplace Communication Skills: The Meaning of Communication Skills

Coffelt

Grauman

Smith

2019

Business and Professional Communication Quarterly

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Employers provide their interpretation of the meaning of communication skills in this qualitative study of 22 managers. Employers understand written communication to be types of documents, a way to write, and a mode of communication. Oral communication skills mean a style of interacting, presenting, and conducting meetings. Visual communication skills were understood to be data visualization or nonverbal communication. Electronic communication was interpreted as email. The findings contribute to closing-the-gap research by highlighting areas where meaning converges for employers and instructors. Faculty members in communication disciplines can incorporate these findings into their course design and learning outcome discussions.

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“…The research was non-experimental in design using a mixed methods approach. A survey questionnaire with ten Likert type scale questions were developed based on a reading of appropriate literature (Coffelt et al, 2016). Five open-ended qualitative questions were added so that respondents could add how they 'felt' about workplace communications.…”

Section: Methodsmentioning

confidence: 99%

Challenges associated with business communications in English via e-mail in a medium-sized South African organisation during the 4th Industrial Revolution (4IR)

Nel

Govender

2020

International Review of Psychiatry

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Concise and effective business English communication underpins successful organisations. During the 4th Industrial Revolution (4IR) much of the working day is spent in some form of communication, usually e-mails. This paper examines the effectiveness of English communication between integral parts of a business operation during the 4IR. A mixed methods approach utilising a non-experimental design was used to investigate effective business communication using e-mails in English in a medium sized organisation in South Africa. A questionnaire consisting of 10 Likert type scale questions and 5 open ended questions was used. Purposive sampling was utilised as the population was small (150 employees, final sample 55) thus results cannot be generalised. Certain barriers to communication were identified which were considered important. For instance, many staff members were second language English speakers and often misunderstand e-mails. As a result, they reported that they felt frustrated in their working life and were demotivated. It was concluded that many e-mails were challenging to staff and needed to be written in everyday English not business language. The authors recommended that workshops and initial training in business language skills when people enter the organisation should be undertaken. Human Resources could also audit the use of appropriate English.

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Business Communication Practices From Employers’ Perspectives

Cited by 33 publications

References 33 publications

The Effectiveness of Blended Learning in Improving Students’ Workplace Communication Skills: A Case Study on Olive Website Test Result

The Effectiveness of Blended Learning in Improving Students’ Workplace Communication Skills: A Case Study on Olive Website Test Result

Employers’ Perspectives on Workplace Communication Skills: The Meaning of Communication Skills

Challenges associated with business communications in English via e-mail in a medium-sized South African organisation during the 4th Industrial Revolution (4IR)

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