“…Despite their multiple advantages, currently, neither guests nor hoteliers are yet fully ready for biometrics (Bilgihan, Karadag, Cobanoglu, & Okumus, 2013), thus preventing it from being considered as an example of calm ICT design. Biometric identification has to overcome such challenges as under-developed national legislation, user privacy and personal concerns, misunderstanding of the system functioning and high costs of deployment, among others (Kang et al, 2007;Kim, Farrish, & Schrier, 2013;Neo, Rasiah, Tong, & Teo, 2014).…”