PurposeThis study aims to investigate the technology usage behaviour of the tourists in line with the modified unified theory of acceptance and use of technology (UTAUT) model.Design/methodology/approachData were collected from a survey of 265 tourists using the random sampling technique. Partial least squares-based structural equation modelling (PLS-SEM) technique was used to analyze the data.FindingsThe findings revealed that performance expectancy, hedonic motivation and habit significantly influence the behavioural intention of tourists to use information and communication technology (ICT), while effort expectancy, social influence, and facilitating conditions do not have a significant influence. However, actual ICT usage behaviour largely depends on the behavioural intention of the tourists, and their habits, while the facilitating conditions do not have any influence in this case.Practical implicationsThe findings uncover the core factors influencing tourists' actual ICT use behaviour that can assist the concerned stakeholders in designing tourism planning and sales. The study results also offer pathways for the world's tourism industry for a healthy recovery from the COVID-19 pandemic.Originality/valueThe findings have made robust contributions by extending the existing UTAUT-based literature by adding two new moderators in the relationship between behavioural intention and actual ICT usage behaviour.

Manuscript type: Research paperResearch aims: This study aims to understand the impact of place identity on the performance of small and medium tourism enterprises (SMTEs). It also examines how place satisfaction and support for community mediate the relationship between place identity and the performance of SMTEs. Design/Methodology/Approach: This study focusses on the tourism industry of Bangladesh. Data comprise of 215 small and medium enterprises involved in tourism. Analysis is conducted using the partial least squares-based structural equation modelling (PLS-SEM). Research findings: Results suggest that place identity is related positively to place satisfaction, support for community, and firm per-

In recent years, tourism researchers around the globe have given increasing attention to the notion of the memorable tourism experience (MTE). Various factors and dimensions underpinning the MTE and the scale to measure the MTE have been developed. However, existing research has implicitly assumed that the factors that affect the MTE are reflective in nature. This paper explores an alternative view that the factors used to measure the MTE are formative instead. Findings from data collected from a sample of 260 respondents confirm our assumption about the formative structure of the MTE. This study also explores the moderating roles of various sociodemographic variables on the relationship between the MTE and revisit intention. The results indicate that gender and country of residence are significant moderating variables. The results of this study advance our knowledge of the MTE, highlighting theoretical and practical implications.

Decisions and actions in an ill-structured situation often include high-time constraints, lack of information, and poor cognitive efforts. Obtaining the necessary information through an information systems tool is supposed to be the best solution in such situations. To expose the decision situation, this study has taken the fire and civil defense service as the field of study. In exploring the required information resources, elements of the system architecture, and suitability of the proposed system in the current field, this study has resorted to the qualitative approach. To assess the dependability and performance of the systems, this study has used the RAS metrics and a black-box test. The result showed that the reliability stood within 62.70–70.00%, and its availability stood at 99.00% with a downtime of 3.65 days/year from a three-month study. As per the black-box test with standard 4G network connection, the system takes an average loading time of 1.00s for alphanumeric contents, 3.50s for images and graphics, and 5.50s for loading maps and navigations. This research evidenced that, the local emergency response and rescue units in developing countries like Bangladesh might want to use a well-designed response support system for improved acquisition, dissemination, and utilization of response information.

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