Best Practice in e-Government

Makolm, Josef

doi:10.1007/3-540-46138-8_60

Cited by 6 publications

(15 citation statements)

References 0 publications

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“…An example is security, privacy, and interoperability (ECTQM, 2002;Kumar et al, 2007;Forfás, 2008;Berntzen and Olsen, 2009;Almazan et al, 2011;Posch et al, 2011;NIA, 2013;Makolm, 2002;Carbo and Williams, 2004;Choudrie et al, 2004;Al-Khouri, 2011;e-Estonia, 2013). This includes the system, data processing, and business logic.…”

Section: Classification Methodologymentioning

confidence: 99%

“…This includes one-stop shops, ease of navigation, user forms, and structuration (ECTQM, 2002;Carbo and Williams, 2004;World Bank, 2005;Kumar et al, 2007;Seifert and McLoughlin, 2007;Forfás, 2008;Georgescu and Georgescu, 2008;Berntzen and Olsen, 2009;Klischewski and Askar, 2010;United Nations, 2012a, 2012bPeters et al, 2004;Makolm, 2002). This includes one-stop shops, ease of navigation, user forms, and structuration (ECTQM, 2002;Carbo and Williams, 2004;World Bank, 2005;Kumar et al, 2007;Seifert and McLoughlin, 2007;Forfás, 2008;Georgescu and Georgescu, 2008;Berntzen and Olsen, 2009;Klischewski and Askar, 2010;United Nations, 2012a, 2012bPeters et al, 2004;Makolm, 2002).…”

Section: Classification Methodologymentioning

confidence: 99%

“…This includes rich content, periodical change, statements, translations and understandability (Georgescu and Georgescu, 2008;Berntzen and Olsen, 2009;United Nations, 2012a, 2012bDeLone and McLean, 1992;ECTQM, 2002;Delone, 2003;Choudrie et al, 2004;Makolm, 2002;Kumar et al, 2007;Capgemini, 2009;West and Deitch, 2004;Sørum, 2011;PLAIN, 2014). This includes rich content, periodical change, statements, translations and understandability (Georgescu and Georgescu, 2008;Berntzen and Olsen, 2009;United Nations, 2012a, 2012bDeLone and McLean, 1992;ECTQM, 2002;Delone, 2003;Choudrie et al, 2004;Makolm, 2002;Kumar et al, 2007;Capgemini, 2009;West and Deitch, 2004;Sørum, 2011;PLAIN, 2014).…”

Section: Classification Methodologymentioning

confidence: 99%

“…• Privacy: This concerns keeping the citizens' data private (Makolm, 2002;Carbo and Williams, 2004;Choudrie et al, 2004). It relates specifically to data privacy and generally to data processing.…”

Section: Distribution Of the Back-end Subcategoriesmentioning

confidence: 99%

“…• Payments: It relates to offering user payments in the portal (Makolm, 2002;Berntzen and Olsen, 2009;United Nations, 2012a, 2012b. This is related to the e-portal's functionalities.…”

Section: Distribution Of the Back-end Subcategoriesmentioning

confidence: 99%

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E-government portals best practices: a comprehensive survey

Fath-Allah

Cheikhi

Al-Qutaish

et al. 2014

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An e-government portal is a website that is offering various useful electronic services to the citizens. With the traditional government portals (offices), the services provided to the citizens need a lot of paperwork and many officers are required to conduct such services, and also the citizens need to be present personally, which means they have to leave their jobs for many hours. Thus, making these services as electronic ones through the web will result in great savings for governmental entities and citizens. This paper exploring the e-government portal's best practices collected from research and industry. Although these best practices exist in the literature, they are not classified or grouped in a logical way. In addition, this paper aims to provide a structured overview of these best practices according to three categories of best practices (i.e., back-end, front-end, and external).

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Section: Classification Methodologymentioning

confidence: 99%

Section: Classification Methodologymentioning

confidence: 99%

Section: Classification Methodologymentioning

confidence: 99%

Section: Distribution Of the Back-end Subcategoriesmentioning

confidence: 99%

“…• Payments: It relates to offering user payments in the portal (Makolm, 2002;Berntzen and Olsen, 2009;United Nations, 2012a, 2012b. This is related to the e-portal's functionalities.…”

Section: Distribution Of the Back-end Subcategoriesmentioning

confidence: 99%

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