Benchmarking – best practices: an integrated approach

Bhutta, M. Khurrum S.; Huq, Faizul

doi:10.1108/14635779910289261

Cited by 202 publications

(209 citation statements)

References 4 publications

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“…O benchmarking é uma técnica relevante e aplicável nas empresas, e vem sendo estudada de forma conceitual (FONG; CHENG; HO, 1998, BHUTTA;HUQ, 1999, YASIN, 2002JAGADEESH, 2003, ANAND;KODALI, 2008, MORIARTY, 2011 com o foco no entendimento e modificações no processo de aplicação da técnica. São diversas as formas apresentadas para realizar o processo de benchmarking, e estas técnicas geram resultados qualitativos e não quantitativos.…”

Section: Problema Da Pesquisaunclassified

Benchmarking by Item Response Theory (BIRTH)

Pacheco

Andrade

Bornia

2015

Benchmarking: An International Journal

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Purpose – The purpose of this paper is to present a new method for benchmarking, which allows the construction of scales of competitiveness for the comparison of products using Item Response Theory (IRT). Design/methodology/approach – Theoretically, the method combines classic benchmarking process steps with IRT steps and demonstrates through mathematical models how this technique can measure the competitiveness of products by means of a latent trait. Findings – The IRT method uses the theories of psychometrics to measure the competitiveness of products through qualitative and quantitative interpretation of the tangible and intangible characteristics of those products. To demonstrate the application of the developed method, the items were constructed for teaching staff. Research limitations/implications – The application of the developed method will increase the accuracy of assessments of the competitiveness of a product because this method uses a mathematical model of the IRT to evaluate the characteristics product that reflect market competitiveness. Items must be selected based on theories relevant to the product and/or expert opinion or customers. Practical implications – The applicability of the method results in the construction of a scale in which items identify good practice with greater difficulty because they are represented in the same units that index competitiveness. Thus, managers of companies obtain knowledge about their products and the market, which allows them to assess their performance against their competitors and to make decisions regarding the continuous improvement of their production process and expansion of product characteristics. Originality/value – This work presents a new method for benchmarking using a quantitative technique that enables measurement of the latent trait of “competitiveness” through robust mathematical models.

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Section: Problema Da Pesquisaunclassified

Benchmarking by Item Response Theory (BIRTH)

Pacheco

Andrade

Bornia

2015

Benchmarking: An International Journal

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“…It is necessary that the units, whose effectiveness is analyzed, are related to the same organizational unit (internal efficiency benchmarking), the same field or sector (competitive efficiency benchmarking), that is, care should be taken not to model mutually incomparable decision units. Only in certain special cases may decision units belong to different areas or sectors [6,7]. Next, the efficiency of common business processes and activities for different areas or sectors within particular functional groups of organizations, such as administration, marketing, manufacturing, information links and the like, is measured and benchmarked (Functional efficiency benchmarking).…”

Section: Dea Approach and Methodologymentioning

confidence: 99%

DEA model for measuring the quality control of public transport networks

Pamučar¹,

Đorović²

2012

Vojnotehnički glasnik

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“…[American Productivity and Quality Center, 1993] First and foremost, benchmarking is a systematic comparison of the process and performance of one production entity against other entities, which could be countries, organizations, firms, industries, divisions, projects, or individuals. Moreover, the essence of benchmarking is the process of identifying the highest standard of excellence for products, services, or processes, and then making the improvements necessary to reach those standards − commonly known as 'best practice' [Bhutta and Huq, 1999]. In addition, benchmarking does not represent the end of the process, but is an ongoing diagnostic management tool focused on learning, collaboration and leadership to achieve continuous improvement in the organization over time [Garlick and Pryor, 2004].…”

Section: The Concept Of Benchmarkingmentioning

confidence: 99%

Inter-national benchmarking of road safety: State of the art

Shen

Hermans

Bao

et al. 2015

Transportation Research Part C: Emerging Technologies

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The road traffic crashes and consequent injuries and fatalities, traditionally regarded as random, unavoidable 'accidents', have been more and more recognized as a preventable public health problem. Given the fact that more and more countries are taking steps to improve their road safety situation, there is a growing need for these countries to work together more closely, because there are quite a number of common problems that can be identified in close cooperation, and improvement can be expected by learning lessons from existing best practices in other countries. As a consequence, comparison between a range of countries in terms of their road safety performance and development or − using state-of-theart terminology − inter-national benchmarking of road safety, is currently widely advocated by most countries and international bodies. However, performing a successful road safety benchmarking practice is by no means easy. Challenges exist from the definition of benchmarking framework at the very beginning to the final decisions in terms of identification of best practices and establishment of a continuous process of mutual learning. In this paper, based on a brief review of the concept of benchmarking, a benchmarking cycle for road safety is proposed. Moreover, as a valuable benchmarking tool, the development of a road safety index is highlighted, a number of recent studies are presented, and some theoretical and practical issues are discussed.

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Benchmarking – best practices: an integrated approach

Cited by 202 publications

References 4 publications

Benchmarking by Item Response Theory (BIRTH)

Benchmarking by Item Response Theory (BIRTH)

DEA model for measuring the quality control of public transport networks

Inter-national benchmarking of road safety: State of the art

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