Automation and Academic Library Structure

Cotta-Schønberg, Michael

doi:10.1515/libr.1989.39.1.47

Cited by 9 publications

(5 citation statements)

References 7 publications

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“…This definition suggests a holistic approach of using computerized information processing system in the daily operation and provision of library services. It should, therefore, be noted that when a system is in operation, careful attention is crucial to ensure that procedures are adjusted for effective and efficient use of available features and job design (September, 1990;Cotta-Schönberg (1989). An automated library is therefore one in which a computer-based system or DLP 36,1 technology is used to control only one or several key functions performed by the library such as serials control, providing reference service, acquisition, cataloging of materials and circulation (Rajput and Gautam, 2010;Bhanja and Barik, 2009;Amekuedee, 2005;Rao, 1995;Khalid, 1991;Riaz, 1991;Saffady, 1989).…”

Section: Academic Library Automationmentioning

confidence: 99%

Establishing clients’ satisfaction levels with automated library based services

Nunekpeku

2019

DLP

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Purpose Library automation is required in academic libraries to meet the dynamic demands of clients. This study aims to investigate the level of clients’ satisfaction of Sam Jonah library automation. Design/methodology/approach The study utilized the descriptive research design by using an exploratory case study research method. A disproportionate stratified random sampling was used to select 322 respondents (undergraduates, postgraduates and lecturers/researchers) who consented to participate in the study. Questionnaire and informal interview were used for the data collection. Findings The study showed that more than half of the clients of Sam Jonah library were moderately satisfied with the library’s automation. Clients mostly access internet/Wi-Fi and reference service. Patronage of the services including photocopying, borrowing of books (circulation), e-resources/academic databases, institutional repository, library website and the OPAC was not encouraging. Increase in user education was recommended to improve their usage. Research limitations/implications The study was limited to only one academic library, namely, Sam Jonah library of the University of Cape Coast, Ghana. Originality/value The study provides insight into a case study of satisfactory level of clients in accessing automated services of Sam Jonah Library to serve as a basis for further research.

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Section: Academic Library Automationmentioning

confidence: 99%

Establishing clients’ satisfaction levels with automated library based services

Nunekpeku

2019

DLP

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“…When a Danish university library went for quick and dirty cataloguing in a bid to reduce a backlog caused by too high a standard of cataloguing, users did not even notice the difference in the level of cataloguing (23). Users, it seems, prefer quality of service over arcane systems used to maintain the mystique of cataloguing (24).…”

Section: Criticisms Of Unobtrusive Testingmentioning

confidence: 99%

“…When LIS had a virtual monopoly in information provision, there was no pressure to abandon the minutiae of cataloguing and classification, and the objectives of technical services displaced public service objectives-but those days are drawing to a close, even though cataloguing staff may display a tendency gradually to increase the level of cataloguing (23). But is it sufficient (even with the laudable aim of avoiding redundancies) simply to transfer technical services staff to front of house operations where they will sit uncomfortably on public view?…”

Section: Criticisms Of Unobtrusive Testingmentioning

confidence: 99%

Accuracy of information provision: the need for client-centred service

Burton¹

1990

Journal of librarianship

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A summary is provided of a number of unobtrusive tests which indicate that reference services in academic and public libraries supply correct answers to inquiries 55 per cent of the time only Library and information services (LIS) must improve their accuracy rate and need to adopt client-centred services in order to operate in a new information marketplace and to meet competition from other sources Information technology facilitates a redistribution of resources from technical services to front of house' operations, but it is suggested that staff who are moved from technical services are not always the most suitable for client-centred services There is a need for interpersonal and communication skills to be fostered by the schools of library and information studies and for focused in-house training

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“…Today, the library community as a whole is realizing that apart from the immediate practical advantages, computers and information technology (IT) in general are tools of a new information era which started with Gutenberg and lasted until the middle of the twentieth century (Cotta-Schonberg, 1989).…”

Section: Introductionmentioning

confidence: 99%

An evaluation of library automation in some Ghanaian university libraries

Amekuedee

2005

The Electronic Library

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The study was undertaken to find out which library processes have been automated in Ghana's three older public university libraries namely, the Balme Library, the Kwame Nkrumah University of Science and Technology (KNUST) Library and the University of Cape Coast (UCC) Library. Design/methodology/approach -Using data obtained through the use of questionnaires, the study examined areas of general automation, automation of specific library processes, networking, internet connectivity, training, and major constraints to library automation. Findings -The study found out that even though the university libraries realize the importance of library automation, they are hampered by lack of funds, lack of support from the university administrations, and lack of skilled staff to embark on automation of all library processes. It was also revealed that none of the libraries have on OPAC (online public access catalogue). Originality/value -The study concludes with recommendations that would enhance the university libraries drive towards automation of their library processes and ensure effective and efficient use of the new technology to raise the image of the libraries and give their library clients more services.

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Automation and Academic Library Structure

Cited by 9 publications

References 7 publications

Establishing clients’ satisfaction levels with automated library based services

Establishing clients’ satisfaction levels with automated library based services

Accuracy of information provision: the need for client-centred service

An evaluation of library automation in some Ghanaian university libraries

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