Establishing clients’ satisfaction levels with automated library based services

Nunekpeku, Paul

doi:10.1108/dlp-02-2019-0004

Cited by 5 publications

(4 citation statements)

References 20 publications

(22 reference statements)

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“…yang ditimbulkan akan mendayagunakan berbagai informasi dan sarana [16]. OPAC berpengaruh signifikan terhadap kualitas kepuasan pelayanan Pemustaka baik secara parsial maupun simultan [17].…”

Section: Kepuasanunclassified

Analysis of Opac Satisfaction Level in Politeknik Keselamatan Transportasi Jalan Library With Pieces Framework

Ikapraja,

Siswanto

2024

JTIF

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OPAC becomes a necessity to facilitate college library services. OPAC has a significant effect on the quality of user service satisfaction either partially or simultaneously. 4 stages of research were carried out which consisted of identification, indicator development, data analysis, results and findings stages. The PIECES Framework was adopted to develop indicators to analyze the level of satisfaction with 263 users as respondents. The results of the analysis show that there is 1 indicator (performance) with a satisfactory level of satisfaction, and 5 indicators (information, economic, control, efficiency, and service) with a very satisfied level of satisfaction. These results can be used as a reference for making improvements to improve the quality of library services from the perspective of OPAC user satisfaction.

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Section: Kepuasanunclassified

Analysis of Opac Satisfaction Level in Politeknik Keselamatan Transportasi Jalan Library With Pieces Framework

Ikapraja,

Siswanto

2024

JTIF

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“…, 2020). In University of Cape Coast library, Ghana, Nunekpeku (2019) examined users' satisfaction levels with automated library-based services, and found that more than half of the users were moderately satisfied with the library's automation services. Chinnasamy (2019) found a high positive correlation between awareness and effective usage of digital library among faculty members of Madurai Kamaraj University, Madurai, Alagappa University, Karaikudi, and Bharathidasan University, Tiruchirappalli.…”

Section: Literature Reviewmentioning

confidence: 99%

Impact of restructuring resources and services and their utilization in IIT Roorkee library, India

Kumar

Gupta

2023

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PurposeThis paper examines the impact of restructuring on the usage of resources and services in the Indian Institute of Technology library, Roorkee. Library users were approached to know their preferences between an electronic and traditional resources and services. Additionally, the study focused to know the extent of change in users' awareness, dependency, usage, frequency and satisfaction from library resources and services after restructuring these due to the availability of abundance of e-resources.Design/methodology/approachThe study adopted survey-based research design, for which a questionnaire was used as the principal instrument for data collection. This questionnaire was distributed to the library users when they physically visited the library. Notably, all the questionnaires distributed were returned, yielding thereby a cent percent response rate. One questionnaire was administrative on the librarian for getting the data regarding the changes made in the subscription of e-resources and services. The collected data were further analyzed with appropriate statistical techniques of Statistical Package for Social Sciences (SPSS) as chi-square test, mean and standard deviation.FindingsThe results showed that the use of both restructured resources and services had increased, and was found to be helpful for users. Also, the users' dependency on library had increased, showing thereby an upward trend for usage in the future. However, although the users’ awareness, usage and frequency of e-resources and ICT-based services have positively changed, and partially been satisfied, the study suggests that further revision is needed for further strengthening e-resources and services as per user's needs satisfaction.Practical implicationsThis study would create interest in rethinking library resources and services among librarians that tend to respond positively to user satisfaction and library functions; it also provides a strategic position of a library per se for its users in the future. Importantly, the assessment of the usage of restructuring resources and services, vis-a-vis their impact on users, may also serve as a key tool, which possibly could be applied to both public libraries and other types of higher education libraries.Originality/valueMany libraries find it difficult to balance between electronic and printed materials, especially in the fields of science and technology, due to the preferences of the users. Thus far, there have not been too many studies that have looked to assess restructuring of library resources and services, vis-a-vis their impact on library users. Therefore, the results of this study would provide a clear understanding to the library profession as to how users use e-resources and services in the digital age, and how much they are actually influenced by these.

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“…Findings further indicated that the performance of the academic librarians had improved by over 70% due to automated systems. Nunekpeku (2019) assessed the level of satisfaction with automated library based services at a university library in Cape Coast, Ghana. In the study, a descriptive survey research design was utilized with a structured questionnaire and interview guide as the instruments adopted for data collection.…”

Section: Influence Of Library Automation On Library Servicesmentioning

confidence: 99%

Perceived impact of automation on university library services by library personnel in South West, Nigeria

Ajani

Buraimo

2021

Information Development

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This study aimed at assessing the status of library automation, the impact of automation on library services and challenges university library is facing in maintaining automated system towards effective library services delivery. The population in this study consists of 697 library personnel in 9 university libraries in Southwest Nigeria. A structured questionnaire Appendix A ) was used for data collection. In all, 335 questionnaires were distributed but only 309 were found usable, which gave a response rate of 92.2%. Findings revealed that library automation in university libraries in South West Nigeria was partial. Library automation has a positive impact on library services. Lack of technical support from the vendor, lack of funding, attitude of library personnel and technophobia among were among the challenges faced.

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Establishing clients’ satisfaction levels with automated library based services

Cited by 5 publications

References 20 publications

Analysis of Opac Satisfaction Level in Politeknik Keselamatan Transportasi Jalan Library With Pieces Framework

Analysis of Opac Satisfaction Level in Politeknik Keselamatan Transportasi Jalan Library With Pieces Framework

Impact of restructuring resources and services and their utilization in IIT Roorkee library, India

Perceived impact of automation on university library services by library personnel in South West, Nigeria

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