Analysis of Opac Satisfaction Level in Politeknik Keselamatan Transportasi Jalan Library With Pieces Framework

Abstract

OPAC becomes a necessity to facilitate college library services. OPAC has a significant effect on the quality of user service satisfaction either partially or simultaneously. 4 stages of research were carried out which consisted of identification, indicator development, data analysis, results and findings stages. The PIECES Framework was adopted to develop indicators to analyze the level of satisfaction with 263 users as respondents. The results of the analysis show that there is 1 indicator (performance) with a satisfactory level of satisfaction, and 5 indicators (information, economic, control, efficiency, and service) with a very satisfied level of satisfaction. These results can be used as a reference for making improvements to improve the quality of library services from the perspective of OPAC user satisfaction.