Authenticity, authentication and experiential authenticity: telling stories in museums

Penrose, Jan

doi:10.1080/14649365.2018.1550581

Cited by 19 publications

(27 citation statements)

References 34 publications

(38 reference statements)

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“…Co-creatively, staff and visitors interact and frame an understanding of the past and a lived experience of the space and materiality of objects therein. Therefore, visitor interactions with hosts are also critical not only in influencing existential authenticity (Penrose, 2018) but also perceived sincerity. When such interactions are perceived as genuine and hospitable, visitors evaluate their experiences more positively (Taheri, Gannon, et al, 2018).…”

Section: Authenticity and Sinceritymentioning

confidence: 99%

“…The stronger visitor involvement is, the greater their engagement. Research demonstrates that pre-visit exposure to marketing materials influences visitor engagement (Chen and Rahman, 2018), and on-site marketing actions, interactions and settings, and their perceived positive characteristics have reciprocated relationships with perceived sincerity and authenticity (Bryce et al, 2015;Penrose, 2018). In turn, favorable perceptions of experiences (i.e., as being authentic and sincere) can shape visitor behavior and enhance engagement (Bryce et al, 2015;Chen and Rahman, 2018;Penrose, 2018) .…”

Section: Visitor Engagementmentioning

confidence: 99%

“…To this end, we draw from studies investigating leisure experience, enduring involvement, performance, performativity, and roles (Penrose, 2018). These studies consistently reaffirm the notion of experience as a performative act, requiring enduring involvement, active visitor behaviors (e.g., souvenirs, food purchases), experiential engagement (e.g., physical, social, cultural encounters), and hospitable interactions with museum staff (Antón et al, 2018).…”

Section: Introductionmentioning

confidence: 97%

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Making memories: a consumer-based model of authenticity applied to living history sites

Kesgin

Taheri

Murthy

et al. 2021

IJCHM

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Purpose Underpinned by the consumer-based model of authenticity (CBA), this study aims to investigate whether leisure involvement, object-based and existential authenticity, host sincerity and engagement stimulate positive memorable visitor experiences in a distinctive commercial hospitality setting: a living history site. Design/methodology/approach Quantitative data were gathered from living history site visitors (n = 1,004), with partial least squares structural equation modeling used to test the hypothesized relationships. Findings The results confirm the inclusion of the hypothesized relationships between leisure involvement, sincerity and authenticity, relative to engagement and subsequent memorability. The findings suggest that engagement can be a predictor of a positive memorable experience, contingent on CBA constructs (sincerity; object-based authenticity; existential authenticity). The significant association between object-based authenticity and memorable experience identified herein differs from some published studies, while other results are broadly consistent with extant research. Results also reveal significant differences for visitors who purchased souvenirs when compared to those who did not. Research limitations/implications The research extends the CBA by positing sincere hospitality as a relationship-based encounter between host and guest that influences social interaction, engagement and memorability within the novel living history site context. Further, the ability to differentiate visitors based on their purchases at the site is illustrated. Originality/value Given the ubiquity of engagement and authenticity as precursors to memorable experiences within contemporary commercial hospitality and heritage discourses, the findings apply to hospitality experiences beyond the living history site context examined herein.

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Section: Authenticity and Sinceritymentioning

confidence: 99%

Section: Visitor Engagementmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 97%

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Making memories: a consumer-based model of authenticity applied to living history sites

Kesgin

Taheri

Murthy

et al. 2021

IJCHM

View full text Add to dashboard Cite

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“…Experiential authenticity refers to the totality of tourist experience [57]. In particular, it is concerned with how tourist experiences or specific activities in cultural heritage destinations can activate the emotions of tourists [45].…”

Section: Experiential Authenticity Ar Satisfaction and Willingness To Supportmentioning

confidence: 99%

Impact of Experiential Value of Augmented Reality: The Context of Heritage Tourism

2021

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The use of information boards tends to be regulated in many heritage sites to preserve these cultural heritage places. Although augmented reality (AR) has become a major approach for reducing negative experiences due to restrictions, limited studies have been conducted to understand the effect of AR experiential value on destination-related behavior. Accordingly, the current work aims to investigate how the multidimensional components of AR experiential value (i.e., visual appeal, entertainment, enjoyment, and escapism) affect supportive behavior through AR satisfaction and experiential authenticity. Partial least squares structural equation modeling is performed to test the relationships. Results show that visual appeal, entertainment, and enjoyment exert significant positive effects on destination authenticity and AR satisfaction, ultimately increasing the supportive behavior of an individual. By contrast, escapism does not exhibit a substantial influence on experiential authenticity and AR satisfaction. These findings help practitioners and researchers create competitive advantages for destinations and improve tourist–destination relationships.

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“…In the context of Anne Frank's house, Penrose (2018) argues the museum deployed various combined mechanisms (objects, texts, photographs and videos) that enabled higher receptivity and embodied connections with the stories being told that encouraged experiences which visitors perceived as authentic. Beyond objects on display and images regarded as interpretive illustrations that allow visitors to connect with the past and verify history (Welch, 2013), visitors can be convinced by the overall authenticity of the place if prison museums are housed in the former prison site.…”

Section: Dimensions Of Authenticity and Gulag Tourism Experiencesmentioning

confidence: 99%

Managing authenticity and performance in Gulag Tourism, Kazakhstan

Tiberghien

Lennon

2019

Tourism Geographies

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To date, there has been limited research concerning the methodology and approach to Gulag heritage and how it has been memorialised and commodified for tourism purposes. The recent cultural commodification of the Soviet past and the development of participatory visitor experiences at Gulag museums in Kazakhstan necessitate to advance understandings of the roles authenticity and performance play in the management of Gulag museum practices in the country.Using a qualitative case study research approach based on a combination of semistructured interviews with stakeholders involved in the development of Gulag tourism including senior management of museums, museum guides, policymakers, tourism operators, local NGOs and experts in Soviet Gulag heritage, direct observations and qualitative document analysis of two Gulag museums and sites in Kazakhstan, the commodification and management of Soviet Gulag heritage is explored. Results reveal that beyond objects on display and images regarded as interpretive illustrations that allow visitors to connect with the past and verify history, dioramas and staged performances re-enacting various elements of the Gulag life are used as immersive and emotional tools to accentuate the 'dark' atmosphere of the epoch and induce a more impactful and participatory visitor experience. The findings contribute to literature on authenticity and performance in Gulag tourism by examining the delicate question of the extent to which stakeholders involved in the management of the Gulag tragedy can offer meaningful visitor experiences that are historically accurate and protect the dignity of the victims while adapting to the dynamic roles of museums as heritage and education sites.

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Authenticity, authentication and experiential authenticity: telling stories in museums

Cited by 19 publications

References 34 publications

Making memories: a consumer-based model of authenticity applied to living history sites

Making memories: a consumer-based model of authenticity applied to living history sites

Impact of Experiential Value of Augmented Reality: The Context of Heritage Tourism

Managing authenticity and performance in Gulag Tourism, Kazakhstan

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