Audit Infrastruktur Teknologi Informasi dengan Standar Information Technology Infrastructure Library (ITIL) V.3 Domain Service Strategy dan Service Design (Studi Kasus : I-gracias)

Utami, Rachmadini P; Darwiyanto, Eko; Asror, Ibnu

doi:10.21108/indosc.2016.110

Cited by 8 publications

(7 citation statements)

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“…In general, ITIL service strategy is not only used to create a strategy for companies that have not applied IT, previous studies showed that ITIL service strategy used to create a strategy for agencies that have applied IT in the business activity [14,21,22]. Those studies explained that the organization needs a strategy in overcoming business problems associated with IT services.…”

Section: Discussionmentioning

confidence: 99%

Strategic Management for IT Services on Outsourcing Security Company

Wijaya

Raharjana

Purwanti

2018

JISEBI

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Information Technology (IT) is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourcing security company. We use an outsourcing security company as a case study of IT Strategy Management for IT Services development. The purpose of this study is to create an IT services strategy for security outsourcing companies. The framework used is the ITIL (Information Technology Infrastructure Library) framework service strategy in strategy management for IT services process. There are several steps taken in the making of the strategy: (a) Strategic assessment stage to analyzed internal and external factors of the company. (b) Strategy generation by creating the strategic plan. (c) Strategy execution to determine the tactical plan. And (d) strategy measurement and evaluation. This study produced the proposed IT service system that suits the needs of the company in the form of strategic, tactical plans and strategy measurement. This result can be used as the foundations of IT service development in outsourcing security company. In the process of this study, we work closely with stakeholders; every work product has been verified and validated by stakeholders.

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Section: Discussionmentioning

confidence: 99%

Strategic Management for IT Services on Outsourcing Security Company

Wijaya

Raharjana

Purwanti

2018

JISEBI

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“…Sebelum penelitian ini dilakukan, terdapat beberapa penelitian terkait evaluasi/analisis menggunakan ITIL Framework diantaranya adalah penelitian yang dilakukan oleh (Putra, Darwiyanto, & Wisudiawan, 2015) pada FMS Departemen Engineering PT. Grand Indonesia yang mengukur nilai kedewasaan Sistem Informasi pada FMS dengan mengaudit penggunaan standar ITIL V.3 domain Service Operation.…”

Section: Tinjauan Pustakaunclassified

Pemeriksaan Maturitas Manajemen Infrastruktur Bagian Pusat Data Bank XYZ Menggunakan Kerangka Kerja ITIL V.3

Rosano

Sudaradjat

2023

remik

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Bank XYZ adalah bank swasta nasional yang beroperasi lebih dari sepuluh tahun dan melayani nasabahnya seluruh Indonesia menggunakan sistem online untuk seluruh cabang dan semua perangkat layanan elektronik bertanggung jawab melayani transaksi semua nasabah dengan tingkat akurasi dan keamanan yang tinggi. Bagian Pusat Data Bank XYZ menyediakan layanan berupa infrastruktur dan jaringan yang disini disebut supporting service, dalam rangka mendukung pelayanan transaksi finansial dan nonfinansial untuk nasabah. Penulis menemukan adanya masalah operasional bank yang penting yaitu belum sempurnanya kebijakan tentang manajemen layanan Teknologi Informasi sehingga mempengaruhi nilai layanan, juga kemampuan sumber daya manusia dibidang Teknologi Informasi yang masih belum memadai. Keterbatasan sumber daya dalam mengoperasikan tugas dan fungsi yang telah ditetapkan manajemen mengakibatkan Bagian Pusat Data Bank XYZ belum maksimal dalam menjaga keberlangsungan sistem operasional bank. Komitmen manajemen sangat dibutuhkan untuk meningkatkan kualitas layanan kepada nasabah. Untuk mengetahui kondisi pengelolaan layana nasabah ini perlu dilakukan evaluasi tingkat maturitas terhadap layanan pada infrastruktur Bagian Pusat Data. Evaluasi ini menggunakan ITIL Framework pada domain Service Operation yang hasilnya akan direkomendasikan guna meningkatkan manajemen layanan Teknologi Informasi. Pada saat proses evaluasi berlangsung penulis melakukan pengambilan data dengan studi dokumen, wawancara, dan kuesioner sehingga didapatkan analisis maturitas pada tingkat 1,79 (initial), yang artinya masih terdapat proses-proses pengelolaan layanan infrastruktur Bagian Pusat Data Bank XYZ yang belum berjalan serta fungsi manajemen layanan belum terdefinisikan dengan jelas.

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“…The objective of Service Operation is to coordinate and execute the processes or activities necessary to deliver IT services to users and customers. The presence of Service Operation offers guidance on managing IT services efficiently and effectively, guaranteeing the agreed-upon performance improvements [11,23].…”

Section: Domain Service Operationmentioning

confidence: 99%

Analysis of Information Technology Service Management Using ITIL V3 Domain Service Operation at Company XYZ

Shidqi

2023

IJIIS Int. J. Informatics Inf. Syst.

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In today's dynamic landscape, the rapid evolution of information technology and the pursuit of excellent technological services have become universal aspirations. Organizations, institutions, and universities are increasingly relying on advanced technology to support their activities, streamline tasks, and enhance business processes. To align with current IT trends, enterprise organizations must adopt centralized methods that prioritize consumers' perspectives on IT services in the context of overall business objectives. XYZ Company exemplifies this approach, having implemented bespoke information technology solutions geared towards managing service activities and processing administrative data efficiently. The Service Operation phase, a crucial lifecycle component encompassing day-to-day IT service management operations, has been a focal point of XYZ Company's endeavors. The research, focusing on three pivotal processes-Event Management, Request Fulfillment, and Problem Management-reveals a pressing need to enhance hardware, software, and infrastructure to meet XYZ Company's evolving requirements for more effective operations. Moreover, the implementation of Standard Operating Procedures (SOP) and specialized modules for employees emerges as a critical necessity. These strategic enhancements are poised to augment efficiency, ensuring that employees can harness the full potential of information technology in their daily tasks. As XYZ Company navigates the evolving IT landscape, this research underscores the imperative to adapt hardware, software, and procedural frameworks to foster a more effective and streamlined work environment.

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Audit Infrastruktur Teknologi Informasi dengan Standar Information Technology Infrastructure Library (ITIL) V.3 Domain Service Strategy dan Service Design (Studi Kasus : I-gracias)

Cited by 8 publications

References 0 publications

Strategic Management for IT Services on Outsourcing Security Company

Strategic Management for IT Services on Outsourcing Security Company

Pemeriksaan Maturitas Manajemen Infrastruktur Bagian Pusat Data Bank XYZ Menggunakan Kerangka Kerja ITIL V.3

Analysis of Information Technology Service Management Using ITIL V3 Domain Service Operation at Company XYZ

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