Strategic Management for IT Services on Outsourcing Security Company

Wijaya, Lydia; Raharjana, Indra Kharisma; Purwanti, Endah

doi:10.20473/jisebi.4.1.46-56

Cited by 4 publications

(5 citation statements)

References 5 publications

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“…We cannot analyze documents or data to ensure the course of business and financial conditions. This study is a continuation of the study [6] which aims to identify IT strategic requirement, especially for security outsource company. both studies apply the process from ITIL framework.…”

Section: Discussionmentioning

confidence: 99%

“…both studies apply the process from ITIL framework. Previous studies [6] focused on the strategy management for IT services process, while this study focused on the process of business relationship management.…”

Section: Discussionmentioning

confidence: 99%

“…Unfortunately, IT adoption rate in these companies are very low. IT is mostly only used for administrative activities, not yet integrated with business processes [6]. It can lead to ineffective service quality and low competitiveness.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Applying IT Services Business Relationship Management on Security Outsource Company

Raharjana¹,

Susmiandri²,

Justitia³

2018

EECSI

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Most outsource security companies have not implemented information technology optimally. A company must implement information technology that is oriented to customers and stakeholders to be competitive. Outsourcing security companies need to apply a systematic approach for managing customer-oriented services. In this study, we implemented business relationship management based on Information Technology Infrastructure Library (ITIL) framework to develop a service strategy, especially for an outsourced security company. There are 5 stages of activities carried out, namely identifying stakeholders, defining business outcomes, establishing strategic and funding requirements, defining business cases, and validating business activity patterns. Verification and revision of customer requirement analysis are performed to validate and evaluate the results. The result of implementing business relationship management is the recommendations of four IT services that suits the organization. The four IT service recommendations are websites, CRM services, monitoring services, and ordering services. Business case documents for each service have been created to identify business impacts and risks.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

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Applying IT Services Business Relationship Management on Security Outsource Company

Raharjana¹,

Susmiandri²,

Justitia³

2018

EECSI

Self Cite

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“…In the real world managing risk can be an added value because it reduces expected taxes, reduces cash flow, income volatility, lowers financial distress costs, lowers capital costs, and mitigates small investment issues [3]. Organizations with social media policies have broader training and technical controls, e-Supply Chains are fast becoming a reality to manage such supply chains [4], will be very efficient and effective [5], Information sharing increases the supply chain's profitability significantly, (egg leakage of confidential information to competitors, sharing of misinformation resulting in losses) [6].…”

Section: Introductionmentioning

confidence: 99%

Understanding the Risk Model to the Management Information System of the Supply Chain in the Company's Logistics Process

Serumena

Santoso

Kristyanto

2019

JISEBI

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Background: Various company resources involved in the business become a common commodity that must be used the distinguished is how the management needs manage its information system. Risk Management is one of the arts and sciences in identifying, analyzing, and responding to every risk throughout the product lifecycle.Objective: to investigate the effects of risk management on the performance of the company so they have competitive advantage to maintain their market profits.Methods: We identified and analyzed the weaknesses of one of the Fishing Companies (Pt. Nusantara Fisheries) located in Eastern Indonesia (Ambon) the capital of Maluku province. The approach was carried out by interviewing the highest chair (Branch Head), then 2 administrative and information systems staff, 6 raw material processing company technicians, 4 agents and 16 suppliers from 4 different vessels. The questionnaire was used to find out how important the risk management in the logistics and supply chain so that it found out the risks that were affecting their performance.Results: The results of this approach provided almost 90% of the information needed to analyze the response of this company in the Supply Chain Management conceptual strategy because it had a positive impact on selection, determined the scope of the company, developed a realistic schedule and estimated the right target costs in involving team members to determine strengths and weaknesses in the Supply Chain Process.Conclusion: the companies were able to minimize business failures and the strategy had positive impact.

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“…Several studies related to organizational governance have been conducted, both for public organizations [9]- [14] and for health organizations [15], [16]. There are several frameworks and standar commonly used to help organizations implement IT such as Control Objectives for Information and Related Technologies (COBIT), Information Technology Infrastructure Library (ITIL), and International Organization for Standardization (ISO).…”

Section: Introductionmentioning

confidence: 99%

Information Technology Supplier Management in Hospitals

Raharjana¹,

Puspadini²,

Hariyanti³

2018

Bulletin EEI

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In this study, we developed a document for managing Information Technology suppliers in hospitals. This document is used to ensure the proper management of IT suppliers in the hospital. Products and services in Information Technology have characteristics and specifications that are always up to date, making it difficult for non-IT people to understand. Hospitals whose main business in the health sector is often lack of human resources who understand IT. Observations and interviews were conducted in Indonesian hospital, to identify the characteristics and problems in supplier management. Control Objectives for Information and Related Technologies (COBIT), Information Technology Infrastructure Library (ITIL) and government regulations on supplier management were reviewed and combined as a benchmark and guidance on how supplier management activities are carried out. The result of the process is a Standard Operating Procedure (SOP) document. The parties involved in the supplier management process have evaluated the SOP document. From the results of the study, it is known that currently, the hospital is still focused on procedures procurement of goods and services that are government regulated. This study proposes some new activities that are not currently done by the hospital.

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Strategic Management for IT Services on Outsourcing Security Company

Cited by 4 publications

References 5 publications

Applying IT Services Business Relationship Management on Security Outsource Company

Applying IT Services Business Relationship Management on Security Outsource Company

Understanding the Risk Model to the Management Information System of the Supply Chain in the Company's Logistics Process

Information Technology Supplier Management in Hospitals

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