“…A review of crisis management literature indicates that the majority of the studies were concerned with the “core” actors, that is, different types of professional preparedness and emergency services (Andersson, Carlstrom, Ahgren, & Berlin, ; Berlin & Carlström, ; Jerzy, ) and organizations working in high‐reliability environments (Hales & Chakravorty, ; Mousavi et al, ; Roberts & Bea, ). Another stream of research examines more “peripheral” emergency actors, particularly different types of organized (Benson, Twigg, & Myers, ; Kapucu, Arslan, & Demiroz, ; Robinson, Murphy, & Bies, ) and unorganized volunteers (Barsky et al, ; Harris et al, ) and their relationship to the core actors (Egan & Tischler, ; Johansson, Danielsson, Eriksson, Kvarnlöf, & Karlsson, ; Kvarnlöf & Johansson, ; Rivera, ; Scanlon, Helsloot, & Groenendaal, ). Peripheral actors such as volunteers are often described as a “mixed blessing” (Barsky et al, ).…”