Assessment of Patient Satisfaction toward Dental Care Services of Patients visiting Dental Schools in Udaipur, Rajasthan, India

Bhat, Nagesh; Sultane, Pratibha; Chhabra, Sakshi; Choudhary, Somesh; Sen, Nandini; Patel, Deekshita; Joshi, Reenu; Kumar, Amit

doi:10.5005/jp-journals-10051-0079

Cited by 5 publications

(4 citation statements)

References 15 publications

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“…The level of patient satisfaction at the waiting time of the majority of patients was satisfied with the service, and this is similar to the previously reported showing that long waiting time for treatment is a major problem for patient dissatisfaction [16]. Waiting time in the examination room has a more significant negative effect on patient satisfaction than the time spent in the waiting room, and first-time patients are very sensitive to waiting time [17].…”

Section: Discussionsupporting

confidence: 87%

Assessment of Patient Satisfaction Level to Dental Health Care Services in Indonesia

Akbar

Pasinringi

Awang

2020

Pesqui. Bras. Odontopediatria Clín. Integr.

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To know the level of patient satisfaction with dental healthcare services in Bantaeng, Indonesia. Material and Methods: This pilot pathfinder survey was conducted at Dental and Oral Health Services in Bantaeng and Pa'jukukang Sub-districts of Bantaeng Regency of South Sulawesi Indonesia. The Short-Form Patient Satisfaction Questionnaire (PSQ-18) scaled was used and it consists of 18 questions and seven subscales. The t-test and ANOVA were used with a significance level set at 5% (p<0.05). Results: The female participation (72.8%) was greater than the male (27.2). Regarding age, 74.6% were <40 years, 21.1% were between 40-60 years old and 4.4% were over 60 years old. On the subscale of technical quality, there was significant value in the age variable (p=0.45), education level (p=0.031), job (p=0.026), waiting time (p=0.46), distance to dentist=0.026), and location (p=0.007). There were significant values on the interpersonal aspect subscale that were present at age (p=0.016), education level (p=0.038), and occupation (p=0.007). The highest satisfaction score was found on the technical quality subscale (13.04 ± 1.75) and the lowest satisfaction score was seen on the general satisfaction subscale (4.11 ± 1.75). There was a significant difference between the value of patient satisfaction with age, education, and occupation. Conclusion: Patients from the District Bantaeng and Pa'jukukang Bantaeng regency of South Sulawesi were more satisfied with the service provided. The highest satisfaction score was found on the technical quality subscale and the lowest satisfaction score was found in the general satisfaction subscale.

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Section: Discussionsupporting

confidence: 87%

Assessment of Patient Satisfaction Level to Dental Health Care Services in Indonesia

Akbar

Pasinringi

Awang

2020

Pesqui. Bras. Odontopediatria Clín. Integr.

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“…Research [8] received confirmation of patients' satisfaction in the case of payment for dental services on preferential terms.…”

Section: Resultsmentioning

confidence: 99%

Patients' Satisfaction With Dental Care (On the Results of Sociological Research)

Krut

Horachuk

2021

Wiad Lek

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The aim: To determine the level of patients' satisfaction with the received dental care in regional dental clinic and to make proposals for improving the quality of dental care based on the survey results. Materials and methods: 221 copies of the questionnaires completed by the respondents; sociological method (questionnaire), medical-statistical, analysis and bibliosemantic methods were used. Results: Patients expressed high satisfaction with the quality of dental care according to the criteria of geographical accessibility (4.28 ± 0.05 points), the conditions in the doctor's office (4.63 ± 0.04 points), safety of dental interventions (4.54 ± 0.04 points) and their effectiveness (4.58 ± 0.04 points), the attitude of the doctor to the patient (4.75 ± 0.03 points), the clarity of information for the patient (4.52 ± 0.04 points). However, the satisfaction of patients with the cost of dental services was only 3.76 ± 0.05 points. Conclusions: Patients' satisfaction with the financial accessibility of dental care was found to be lower compared to satisfaction with other healthcare quality components. This information can be used to make management decisions on revising the coverage of the cost of dental services from the state budget and other sources of funding.

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“…The health of the patient's teeth and mouth has an important effect on patient satisfaction. The satisfaction of patients with dental care will also impact the use of dental health services in the future [6,7,15,16].…”

Section: Introductionmentioning

confidence: 99%

Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis

Akbar,

Awang,

Rivai

2023

Pesqui. Bras. Odontopediatria Clín. Integr.

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Objective: To determine the effect of the quality of dental health services based on dimensions of empathy and responsiveness to patient satisfaction in urban and rural areas in Bone District, Indonesia. Material and Methods: This survey used an analytical observational method with a pilot pathfinder survey design. The total of participants included in this survey was 442, with 223 in the urban area and 219 in the rural area. This survey was held on 25 February -1 March 2019. The Mann-Whitney test was applied, adopting a significance level of 5%. Results: Empathy and responsive dimensions in urban (3.58 ± 0.94 and 3.50 ± 0.94) and rural (3.43 ± 0.99 and 3.63 ± 0.86) areas were in the moderate category. The administration staff was able to complete administrative procedures, and the Dental assistant responded promptly to the patient's request and needs. Conclusion: The quality of empathy and responsiveness dimensions in dental treatment fall in the moderate category for urban and rural areas; this means that empathy and responsiveness dimensions in dental service in hospital/public health need to be improved.

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Assessment of Patient Satisfaction toward Dental Care Services of Patients visiting Dental Schools in Udaipur, Rajasthan, India

Cited by 5 publications

References 15 publications

Assessment of Patient Satisfaction Level to Dental Health Care Services in Indonesia

Assessment of Patient Satisfaction Level to Dental Health Care Services in Indonesia

Patients' Satisfaction With Dental Care (On the Results of Sociological Research)

Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis

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