Assessment of facilities management process capability: a NHS facilities case study

Abstract

Describes a process to assess facilities management (FM) process capabilities: the structured process improvement for construction environments – facilities management (SPICE FM) approach. The SPICE FM framework is a method that FM organisations can use to monitor continuously and subsequently improve their performance. The SPICE FM framework is being tested in a series of case studies to ensure that its outputs are appropriate to the FM sector and of value in the real world. Documents the outcomes of a study undertaken at a facilities directorate of a healthcare NHS trust, in searching its applicability within the NHS. Further describes the study methodology and the key activities undertaken and reviews the key communication and management processes that are in place to support the implementation of the strategic FM objectives within the specific NHS facilities directorate.

The building information modelling trajectory in facilities management: A review

“…The most popular method of measurement in the FM field. [33,41,51,52,53,54] BIFM measurement protocol…”

“…[23,58,59,60,61] Input versus output based performance measurement Seeks to develop standardized performance metrics. [51,62] Service balanced scorecard (SBS)…”

Readiness assessment of information integration in a hospital using an analytic network process method for decision-making in a healthcare network

“…44 Thus, the CMM underwent improvements in terms of organizations sharing and implementing it with increasing 34 Evans and Baker, 35 Glick et al, 36 Atkinson et al, 37 Pelletier et al, 38 Xiao and Jin 39 and Xiao et al 40 Skilful, role and practices Increasing abilities at the individual level. This perspective aims to develop the potential of individuals in terms of work, communication and expertise to create a knowledgeable individual Group CMM, CMMI Lin, 18 Tiku et al, 41 Bitar and Hafsi, 42 Williams, 43 Jin et al, 44 Chalmeta et al, 45 Yeh et al, 46 Hawass 47 and Amaratunga et al 48 Technology, shared and collaboration Increasing capabilities at the group level. Development at the group level focuses on teamwork and information and knowledge sharing in the group Organization CMM, CMMI Kundu and Manohar, 49 Dayan and Evans, 50 Alfarij and Qin, 51 Kim and Grant, 52 capability.…”

“…47 CMM has been used to improve or assess the facilities management process capability and collaboration in a national healthcare system. 48 Furthermore, the improvement of maturity for increasing capabilities in organizations by providers creates patients' satisfaction. The CMM perspective is divided into five levels such as the initial level, service delivery management, knowledge management, quantitative control and continuous improvement.…”

A Strategic Integrated Healthcare Facility Management Model

“…Gallagher (1998), for instance, defines the following six issues as encouraging successful implementation of healthcare FM: strategic planning, customer care, market testing, benchmarking, environmental management, and staff development. Amaratunga et al, (2002) define the following attributes as key processes for successful implementation of FM: service requirements management, service planning, service performance monitoring, supplier and contractor management, health and safety processes, risk management, and serv-ice coordination. Shohet and Lavy (2004b) identify the following five core domains (the "pentagon") within the area of healthcare facility management: maintenance management, performance management, risk management, supply services management, and development.…”