As the wheel turns toward the future of retailing

Babin, Barry J.; Feng, Cong; Borges, Adilson

doi:10.1080/10696679.2020.1860688

Cited by 24 publications

(26 citation statements)

References 72 publications

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“…There are well known structural differences among countries with respect to technological readiness, popularity of e‐commerce, cash circulation, etc. (Babin, Feng, & Borges, 2021; Pantano, Pizzi, Scarpi, & Dennis, 2020). As such differences determine the prevalence of online versus physical retailing in a particular country, it is likely that consumers in different countries will respond differently to the same UX strategies.…”

Section: Discussionmentioning

confidence: 99%

User experience design approaches for accommodating high “need for touch” consumers in ecommerce

Løkke-Andersen

Wang

Giacalone

2021

Journal of Sensory Studies

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Inability to touch physical products when shopping online may be an issue for consumers with a high "need for touch" (NFT), defined as preference for the extraction and use of haptic information. This study explores the inclusion of congruent auditory and visual haptic information in online product presentation videos as a user experience (UX)design approach to compensate for the lack of touch in e-commerce. A between-subjects online experiment was conducted where participants (N = 183) evaluated variants in two product categories-kitchen knives and sweaters-in three conditions: static images, videos containing natural audio from the product interaction, and the same videos with a musical background. Product presentation was found to significantly affect perceived haptic properties (weight for the knives, softness for sweaters), perceived overall quality, perceptual discrimination and experienced task difficulty. Importantly, interactions between NFT and product category were identified: specifically, natural auditory haptic information improved the user experience of high NFT consumers in one product category (knives), but not the other (sweaters). Practical applicationsOverall, the present study demonstrates that auditory haptic information congruent with visual haptic information can improve the user experience of high NFT consumers in an online shopping context. However, the effectiveness of this UX-design approach may be dependent on the product characteristics, in particular the salience of the instrumental (vs. autotelic) dimension of touch.

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Section: Discussionmentioning

confidence: 99%

User experience design approaches for accommodating high “need for touch” consumers in ecommerce

Løkke-Andersen

Wang

Giacalone

2021

Journal of Sensory Studies

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“…Lowering information-related transaction costs through digital technologies helps to expand access to input and output markets and reduce information asymmetries and inefficiencies caused by reliance on market intermediaries [66,67]. Digital marketplaces may improve price transparency, which is particularly needed in markets marked by obscure pricing that is subject to manipulation, for example wholesale markets where traders can exploit information asymmetries to the detriment of farmers [26]; however, digital marketplaces may not prove a panacea if AI and data analytics in fact facilitate price targeting or manipulation [68]. Because e-platforms can match producers and consumers at nearly no cost, they have tremendous potential to overcome past market failures, expand market access, and restructure value chains.…”

Section: United Arab Emiratesmentioning

confidence: 99%

Digitalization for Sustainable Agri-Food Systems: Potential, Status, and Risks for the MENA Region

2021

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Digital technologies offer a potential solution to improve sustainability—economic, social, and environmental—of agri-food systems around the globe. While developed countries have led the innovation and adoption of digital agriculture, the potential impact in developing countries—including in the Middle East and North Africa (MENA) region—is massive. This article synthesizes existing evidence to review the potential and current contribution of digital technologies to the agri-food sectors in MENA. Digital agriculture shows promise in addressing the key challenges facing the agri-food sector across MENA countries. Improvements in primary production, supply chain and logistics performance, and optimized use of scarce natural resources (notably agricultural water) could be notable, if digital technologies can be implemented as envisioned. Available evidence shows that adoption of digital agriculture is at early stages, generally led by high-value agricultural production targeting domestic markets in Gulf countries and export markets in Mashreq countries. Economic sustainability appears the strongest force for current adoption, with less focus on social or environmental sustainability. Public policies should not only foster the adoption of digital technologies in MENA but also ensure equity of access, transparency of use, data protections, and labor protections. Policymakers should move beyond traditional, production-centric views to deliver also on social and environmental sustainability.

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“…Although the use of Big Data in omni-channel management is not widely diffused, experiences in the retail sector explain that Big Data can support online and offline retail strategy integration in reorganising the role of physical stores, in the customer relationship and in store and warehouse management (H€ anninen et al, 2021) Retail organisation and management From the retail management perspective, the focus on Big Data use is on the customer and on the reduction of retail management strategy failures in-store, online, and on the supply chain (Bradlow et al, 2017). Most of the works depict the state of the art (Santoro et al, 2019) of the research into the use of Big Data in retail, with a focus on forecasting (Grewal et al, 2017;Babin et al, 2021). It seems that in the last 3-4 years, the Big Data literature applied to retail seems to focus on the first steps, although several companies are working on Big Data, practically applying the necessary means every day (Aversa et al, 2021) (continued ) IoT Retail organisation and management The technologies included in the concept of IoT in retail provide a varied application system for the number and the different functions that can be developed (Fagerstrøm et al, 2020;Kamble et al, 2019).…”

Section: Omni-channelmentioning

confidence: 99%

Industry 4.0 enablers in retailing: a literature review

Bruni

Piccarozzi

2022

IJRDM

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PurposeThe aim of this paper is to study and describe the Industry 4.0 (I4.0) concept in the retail industry by identifying the technology enablers, the benefits and the challenges involved in adopting these technologies.Design/methodology/approachThe work is built on a systematic literature review (SLR) about the I4.0 concept within retail studies through the enablers codified by the Industry 4.0 literature.FindingsThe concept of Industry 4.0 within the retail context is presented through three relevant technology enablers I4.0 emerges as a latent concept represented by technologies adopted to study customer behaviour and manage customer relationships and, partially, to optimise retail management. Furthermore, the paper highlights the benefits and challenges stemming from the adoption of I4.0 technology enablers in the retail industry.Originality/valueThe use of a SLR to describe the I4.0 concept in the retail industry identifying the relevant technology enablers and their relations. The article lays the foundations for future studies on the integrated effects of the contemporary actions of multiple technologies on retail management.

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As the wheel turns toward the future of retailing

Cited by 24 publications

References 72 publications

User experience design approaches for accommodating high “need for touch” consumers in ecommerce

User experience design approaches for accommodating high “need for touch” consumers in ecommerce

Digitalization for Sustainable Agri-Food Systems: Potential, Status, and Risks for the MENA Region

Industry 4.0 enablers in retailing: a literature review

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