Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions

Avornyo, Philip; Fang, Jiaming; Antwi, Collins Opoku; Aboagye, Michael Osei; Boadi, Evans Asante

doi:10.1016/j.jretconser.2019.01.001

Cited by 30 publications

(15 citation statements)

References 101 publications

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“…Moreover, it also spurs telecommunication companies and banks on to develop new mobile applications to grow their client base and satisfy their needs. Indeed, in line with these developments and as a competitive strategy, retail banks in Ghana provide assortment of financial and non-financial services via MB apps or platforms (Avornyo et al, 2019). Notwithstanding, the situation is no different, as adoption rate of MB remains low (Owusu Kwateng et al, 2019), prompting the need to explore the factors that impact its adoption.…”

Section: Introductionmentioning

confidence: 99%

Mobile Banking Adoption: Examining the Role of Personality Traits

et al. 2020

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A number of studies have been conducted on the salient factors that influence consumers’ intention to adopt mobile banking services. However, none of these studies has explored the impact of personality traits on consumers’ intention to adopt mobile banking services. This study investigates the impact of personality traits on users’ intention to adopt mobile banking. Data gathered from 482 mobile banking users in Ghana via a convenience sampling technique using a questionnaire survey were analyzed using structural equation modeling. The results show that agreeableness, conscientiousness, and openness to new experience significantly impact users’ intention to adopt mobile banking through perceptions of usefulness and ease of use, with agreeableness showing the strongest total effect, followed by conscientiousness. The results also reveal that perceived usefulness and perceived ease of use are salient predictors of users’ intention to adopt mobile banking. The study underscores the need for service providers to focus on designing effective marketing strategies that recognize different user personality traits so as to improve adoption.

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Section: Introductionmentioning

confidence: 99%

Mobile Banking Adoption: Examining the Role of Personality Traits

et al. 2020

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“…Other studies point out that there is a positive and significant effect of computer self-efficacy on the perceived ease of use of technologies (Venkatesh, 2000;Choi et al, 2018;Saji & Paul, 2018;Avornyo et al, 2019). Chakraborty et al (2008) confirm that computer self-efficacy presents a positive effect on the ease of use and perceived usefulness of a new technology, and Singh and Srivastava (2018) also found a positive effect of self-efficacy in the use of mobile banking on the perceived ease of use of mobile banking.…”

Section: Theoretical Model and Hypothesesmentioning

confidence: 86%

“…We employed the five-point Likert scale to collect the perception of respondents on each of these items. The questionnaire also considers two demographic variables, already explored by previous research in the context of mobile banking / mobile computing (Goh & Sun, 2014;Shaikh & Karjaluoto, 2015;Malaquias & Hwang, 2016;Saji & Paul, 2018;Avornyo et al, 2019): age and gender.…”

Section: Methodsmentioning

confidence: 99%

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A Cross-Country Study on Intention to Use Mobile Banking

Malaquias

et al. 2021

Journal of Global Information Management

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This is a cross-country study about intention to use mobile banking considering respondents from Brazil, South Korea, and the United States of America. The purpose of the paper is to analyze the role of an individual's computer self-efficacy ion mobile banking context. The authors employed the confirmatory factor analysis and the structural equation modeling to analyze the constructs and test the hypotheses of the study. They also relied on bootstrap confidence intervals to test the statistical significance of indirect effects. This study considers a comprehensive measure for computer self-efficacy (CSE), and a direct effect of this variable on two antecedents of behavioral intention to use mobile banking was found. CSE also had an indirect effect on the intention to use mobile banking. However, the effect of computer self-efficacy was not persistent among the different sub-samples considered in this study.

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“…The service allows customers to make transactions via the internet using a computer/PC or PDA (Personal Digital Assistant). Features transaction to do the same with the Phone Banking, the information services/products of the bank, account balance information, transaction transfer between accounts, payment (such as credit cards, electricity, and telephone), purchasing (such as vouchers and tickets), and transfer to another bank (Avornyo, 2019). The advantages of Internet Banking are the convenience of transacting with the menu display and complete information that is displayed on a computer screen.…”

Section: Introductionmentioning

confidence: 99%

Customer Satisfaction as Intervening Between Use Automatic Teller Machine (ATM), Internet Banking and Quality of Loyalty (Case in Indonesia)

Indrayani

Wibisono

Aritra

et al. 2019

IJFR

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This research aims to determine the effect of customer satisfaction as an intervening variable between utilization of Automatic Teller Machine (ATM) variable, Internet Banking variable and service quality variable to variable customer loyalty at PT. Bank Mandiri Tbk in Batam city, Indonesia. This research is collecting the data in the form of primary and secondary data. Collecting the data in this study using questionnaires in the form of respondents Involved in this research were 187 customers. The number is obtained by using the formula Slovin with random sampling. The collected the data were processed and Analyzed by using SPSS and SEM for normality, regression coefficient, and determination. From the result show that the variable utilization ATM, Internet Banking and service quality affect to customer satisfaction has 83%. That is the service quality variables of the most dominant influence on customer satisfaction and customer loyalty.

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Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions

Cited by 30 publications

References 101 publications

Mobile Banking Adoption: Examining the Role of Personality Traits

Mobile Banking Adoption: Examining the Role of Personality Traits

A Cross-Country Study on Intention to Use Mobile Banking

Customer Satisfaction as Intervening Between Use Automatic Teller Machine (ATM), Internet Banking and Quality of Loyalty (Case in Indonesia)

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